Area Manager

4 days ago

Newcastle, New South Wales, Australia Guide Dogs NSWACT Full time

Job Category: Community Services & Development

We are committed to providing services for people with low vision or blindness by tailoring solutions to help overcome barriers and build independent and fulfilling lives.

We are united in our shared mission of creating opportunities, championing the rights of people with low vision or blindness, and building communities who share our mindset and ambition for accessibility and inclusivity.

With a strong culture of innovation, learning, flexibility and belonging, we live our values and allow our team members to be the best version of themselves inside and outside work.

Job Description

The Area manager will be responsible for providing operational leadership across our northern regions including Hunter, Newcastle and Coffs Harbour.

Key Accountabilities:

  1. Provide strong leadership that inspires and empowers team(s) to achieve regional goals and individual KPIs.
  2. Model and foster a positive team culture with emphasis on high levels of staff engagement.
  3. Lead and/or support key initiatives on the Client Services Operational plan and GDN business plan.
  4. Develop leadership capabilities to grow in step with the changing needs of the business.
  5. Actively report and manage risks related to Client Services.
  6. Establish and maintain partnerships and referral generation pathways across the region.
  7. Achieve Client growth targets in accordance with organisational KPIs.
  8. Ensure Client Services operating procedures and processes are comprehensive, fit for-purpose, and support staff to perform their roles as efficiently and effectively as possible.
  9. Contribute to initiatives to build awareness of services across the organisation, professional networks, community and Client base.
  10. Support Marketing initiatives to build Client referrals.
  11. Support the General Manager to prepare financial budgets in a timely manner.
  12. Monitor and approve leave and staff expenses including travel costs, casual hours, Corporate Traveller, expense claims and private vehicle usage.
  13. Quarterly travel to Sydney and the different offices within the northern region is expected. All travel costs will be paid for by Guide Dogs.
  14. Experience leading service delivery teams that are geographically dispersed.
  15. Experience leading teams of up to 25 staff to meet performance targets and achieve Client impact.
  16. Effective leadership generating staff commitment and engagement in alignment with organisational goals.
  17. Effective stakeholder management and influencing skills.
  18. Excellent interpersonal skills, including the ability to communicate sensitively and effectively with clients, families, staff, professionals and other stakeholders.
  19. Experience and/or understanding of the NDIS and My Aged Care.

Benefits that Guide Dogs offer:

As a member of the Guide Dogs team, you will have access to a wide range of benefits tailored to your needs.

  1. A competitive remuneration package is available commensurate with skills and experience, which includes tax free salary packaging of up to $15,900.
  2. EAP - Get support when you need it with Employee Assistance Program counselling sessions.
  3. Me Days – Receive two paid days per year to support your health and wellbeing.
  4. Paid Parental Leave – take time to bond with your new child with 15 weeks paid leave after qualification period.
  5. The option to purchase up to 4 weeks additional leave each year.
  6. Employee benefits program and Reward and Recognition program.
  7. Support for your professional development including paid study leave and educational assistance.
  8. Join an organisation that makes a meaningful and positive impact on our society.

Guide Dogs Values:

  1. Our clients come first in everything we do.
  2. Walk the Talk - The buck stops with us. So we keep our word and keep going, no matter what.
  3. Lead with Head and Heart - Forever focused on our purpose and mission, we combine care and careful planning to deliver successes worth celebrating.
  4. Lift each other - From a guiding hand to a high five, we unleash and acknowledge everyone's potential.
  5. Never stop exploring - We're fearlessly creative. We've always asked and answered the tough questions and if there's a better way, we'll find it.

Guide Dogs NSW/ACT are proud to be an inclusive workplace that reflects our clients and the broader community and are committed to providing a work environment in which everyone is included, treated fairly and with respect. We offer equal employment opportunity regardless of your disability, gender or gender identity, race, religion, sexual orientation, age, marital or domestic status, carer status, or political opinion.

If you require an adjustment within the recruitment process, please contact jobs@guidedogs.com.au to inform us of your preferred method of communication.

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