Passenger Services Delivery Agent Adelaide Airport, Australia

1 week ago

Adelaide, South Australia Dnata Travel Group Full time
Passenger Services Delivery Agent - Adelaide Airport, Australia

dnata Adelaide Airport, South Australia, Australia

Have you ever dreamed of working at the airport? Well, this is your chance to join the world's leading Ground Handler at Adelaide International Airport

The Service Delivery Agent is responsible for working in a team environment to ensure timely, efficient, professional, and safe passenger service functions of check-ins for passenger handling and/or lead gate agent duties while ensuring all regulatory requirements are met. Also responsible for the efficient, safe, and accurate adherence to the clients' requirements during an aircraft turnaround and achieving required KPIs for our clients.

Primary Duties And Responsibilities:
  • Deliver a high standard of customer service for all client airlines and ensure all customer service requirements are met in a timely, efficient, and professional manner, at all times.
  • Carry out passenger check-in duties and other duties commensurate with the passenger service for customer airlines.
  • Ensure that necessary paperwork is completed on time and that all reporting is completed as per service delivery agreements and company requirements.
  • Assist passengers during disrupted or delayed services, and those who require special assistance such as wheelchair assistance to and from aircrafts.
  • Ensure compliance with OH & S Regulations and Company OH & S Policies to ensure safety of passengers and other employees; taking corrective action where required.
  • Report any incidents immediately and maintain awareness and obligations involved in reporting incidents.
  • Ensure all procedures are carried out within the regulations as set out by the individual requirements of client airlines.
  • Build strong working relationships with all dnata Airport Services team members and client airline employees/delegates.
  • Promote and maintain a positive company image (including grooming, behaviours, and service).
  • Lead and participate as a team member to ensure work and company requirements are communicated accurately and in good time.
  • Follow direction during shifts to achieve required timely aircraft scheduled departures (100% On Time Performance).
  • Comply with dnata Standard Operating Procedures and Policies.
  • Ability to speak Mandarin will be highly regarded.
Essential Criteria:
  • Commitment to dnata values and operating procedures.
  • Adhere to all company safety, policy, procedures, and processes.
  • Desirable experience in a customer service-oriented role.
  • Experience in dealing with difficult situations with clients; and dealing with high volume, personalised customer service.
  • Ability to handle pressured and stressful job situations successfully, including competing demands and priorities, and working any extra hours required.
  • Ability to work within a team, sharing information and providing support to ensure a coordinated approach to customer requirements during aircraft operations.
  • Ability to effectively communicate with people from a variety of different backgrounds; and handle confidential and sensitive situations.
  • Ability to handle baggage up to 32kg.
  • Ability to assist special needs passengers (including pushing wheelchairs to assist passengers).
  • Be a proactive self-starter, able to successfully manage multiple issues and effectively resolve them.
  • Ability to work unsupervised at times and in a changing and fast-paced team environment.

Please note that employment with dnata Airport Services Pty. Limited is conditional upon a satisfactory security clearance (ASIC) and a pre-employment medical/Drug & Alcohol test.

Please note that only successful candidates will be contacted. If you have not received a response from us within the closing date from applying, please assume you have been unsuccessful.

dnata Airport Services Pty. Limited is an equal employment opportunity employer, so by coming to work with us, you'll be part of an organisation that encourages diversity, supports environmental initiatives, and corporate social responsibility. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.

Seniority Level

Not Applicable

Employment Type

Full-time

Job Function

Management and Manufacturing

Industries

Airlines and Aviation

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