Boutique Manager

4 days ago

Sydney, New South Wales, Australia Richemont Full time

ABOUT A. LANGE & SÖHNE

A.Lange and Sohne is looking for a Boutique Manager to join our exciting re-opening of our boutique in late 2025 with an entrepreneurial spirit, taking ownership of the business, solution-oriented with a can-do attitude. The Boutique Manager ensures Boutique budgets are achieved, qualitative client sales presentation, daily operations of the business, and client services. Able to demonstrate leadership skills in respect to building client portfolios, driving sales, and supporting all sales floor functions.

Responsibilities

  • Lead in achieving individual sales goals, the sales goal of each team member, and the overall Boutique KPIs.
  • Drive sales and customer service to consistently achieve or exceed sales targets and KPIs.
  • Master a strong knowledge of the boutique business and assess opportunities to implement a proactive and effective sales strategy.
  • Partner with management to develop effective client strategies to ensure the development of long-term client relationships, resulting in an increase of business opportunities.
  • Anticipate business needs and proactively activate plans to minimize disruptions.
  • Enforce and adhere to all Richemont Group and A.Lange & Söhne operational, audit policies, and procedures.
  • Ensure maintenance of the boutique to Brand standards.
  • Manage back of house day-to-day operations.
  • Lead in hiring/recruiting of Boutique team, motivating, supporting, and maintaining talent while providing a cohesive teamwork environment.
  • Build a high-performing team through strategic and astute talent evaluation and planning.
  • Support in pulling reporting on sales data/performances as needed for the business.
  • Be responsible for the daily opening and closing of the Boutique and ensuring adequate coverage for the business.

Qualifications

  • Possess a 'can do' attitude and understanding of Luxury retail sales floor operations.
  • Bachelor's Degree
  • 3+ years of prior work experience in Luxury retail management and Boutique operations with direct reports.
  • Exhibit critical thinking skills and be strong in solution orientation.
  • Demonstrate initiative, be conscientious, and provide complete follow-through on all aspects of responsibility.
  • Be flexible to change and adaptive in work responsibilities.
  • Availability and flexibility to work: days, nights, weekends, holidays, store openings, and closings, to meet the needs of the business.
  • Strong verbal, written, and organizational skills.
  • Have a "team player" spirit and the ability to work well within a group/team dynamic.
  • Proficiency with MS Office software required – possess expertise in Excel.
  • Secondary language is a plus.

YOUR JOURNEY WITH US:

  • Firstly, you will speak with HR to get to know YOU and give you a preview of the team dynamics and company culture.
  • Subsequently, you will meet with the Flagship Manager and Country Manager to dive deeper and assess your fit for this role. They will also share further responsibilities and opportunities should you be successful in this position.
  • Finally, you could have the chance to meet with some of the Maison's Key Leaders.
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