Senior UX Researcher

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Join to apply for the Senior UX Researcher role at REA Group

• Shape the future of property experience by leading innovative UX research to create products that connect with both consumers and customers of REA.
  
  
  • Permanent role based in Richmond
  • Shape the future of property experience by leading innovative UX research to create products that connect with both consumers and customers of REA.
    
    
  We're REA
  
  With bold and ambitious goals, REA Group is changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with every step - whether that's finding or financing your next home.
  
  Our people are the key to our success. At the heart of everything we do, is a thriving culture centred around high performance and care. We are purpose driven and collaborative, which drives innovation and our ability to make a real impact. As such, we're proud to have been named in Australia's "Top 5" Best Workplaces two years in a row, as well as being recognised as a Best Workplace for Women.
  
  Where the team fits in
  
  The Customer UX Research team is an integral part of the Customer Platforms & Services Design team, collaborating closely with our Consumer and Advertising UX Research colleagues. We function as a centralised capability within the organisation, working alongside our Product and Engineering teams. Our world-class Design team is driven by innovation and creativity, constantly pushing the boundaries to create products that our consumers and customers love.
  
  What The Role Is All About
  
  In this role, you'll be key in understanding our customers and uncovering insights that shape the creation of outstanding products. Your work will help make products that truly connect with our customers and drive business growth. You'll focus on enhancing our Agency Marketplace and Services offerings. With your expertise in research methods and user-focused design, you'll ensure that our products, features, and experiences align with our long-term goals. This role is about pushing boundaries, supporting our product and design teams, and helping create amazing products and experiences that customers love. A few ways you'll support the team:
  • Lead research initiatives (plan, formulate and undertake) to discover problems, define solutions and validate concepts and prototypes with our customers.
  • Demonstrate a deep understanding of different research methods, their strengths, and limitations, and know when and how to apply them at each stage of the product lifecycle.
  • Utilise quantitative data analysis and statistical techniques as part of a mixed methods approach.
  • Collaborate with cross-functional stakeholders to align research efforts with broader business objectives.
  • Design and facilitate workshops, user research sessions, stakeholder interviews, and research critique sessions.
  • Translate research insights into strategic recommendations to inform product strategy and decision-making.
  • Exhibit highly developed analytical, conceptual, and problem-solving skills.
  • Work closely with product managers, designers, engineers, and other stakeholders to ensure that research insights are integrated into product development processes effectively.
  • Communicate research insights effectively to diverse audiences including senior stakeholders across the organisation.
  • Mentor designers and PWDR (people who do research), providing guidance on research best practices and inspiring and motivating others.
  • Help steer our UX Research practice by maintaining and iterating research templates and frameworks, research libraries, and recruitment processes.
    
    
  Who We're Looking For
  • Someone with runs on the board 5+ years of experience practising design research, predominately qualitative approaches for problem validation, foundational research, and strategic research projects
  • An impressive background leading design research methodology, including facilitating workshops with stakeholders and/or customers and using various ideation techniques.
  • Well-developed analytical, conceptual, and problem-solving skills.
  • Excellent stakeholder management skills and ability to build relationships across different levels in the organisation, as well as with our B2B customers.
  • Strong communication skills to drive impact and effective influencing.
  • A growth mindset, a positive attitude and ability to take on and give clear and constructive feedback.
  • Someone who thrives in a fast-paced, high-energy environment, with an intrapreneurial ownership mentality.
  • Independence - Someone who is able to hit the ground running with minimal direction and intervention
    
    
  The REA Experience
  
  The physical, mental, emotional and financial health of our people is something we'll never stop caring about. This is a place to learn and grow.
  
  Some Of Our Perks & Benefits Include
  • A hybrid and flexible approach to working
  • Flexible leave options including, birthday leave and purchase additional leave
  • Flexible parental leave offering for primary and secondary carers
  • Our Because We Care program offers employees volunteering leave, community grants, matched payroll giving and our Community Café donates 100% of revenue to charity
  • Hackdays so you can bring your big ideas to life
    
    
  Our commitment to Diversity, Equity, and Inclusion
  
  We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We believe teams with diverse ideas and experiences are more creative, more effective and fuel disruptive thinking. If you've got the skills, dedication and enthusiasm to learn but don't necessarily meet every single point on the job description, please still get in touch.
  
  Join our Talent Neighbourhood
  
  Keen to be part of REA but didn't find a perfect match with this opportunity? Perhaps the timing isn't right? You should join our Talent Neighbourhood
  
  Seniority level
  • Seniority levelMid-Senior level
  Employment type
  • Employment typeFull-time
  Job function
  • Job functionInformation Technology
  • IndustriesTechnology, Information and Media

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