Principal Technical Consultant

Principal Technical Consultant - GRC & SecOps

ServiceNow, Millers Point, New South Wales, Australia

The role of the Principal Technical Consultant is to bring their deep understanding of their area of specialty to influence and proactively execute the implementation of our product as a key member of the overall implementation project team. The overall objective of the role is to use expert inquiry to gain a deep understanding of the customer's desired outcomes and pair their expertise to ensure the implementation drives towards the right business outcome. The successful candidate for this role will consult with customer Information Security and/or Risk, Compliance and Audit teams, to understand their processes and ensure successful ServiceNow implementation.

• Use your excellent communication skills to lead all the technical aspects of project delivery and solution delivery including presenting technical and business concepts to a variety of stakeholders.
• You will be a key member of our expert team and will configure Applications, Workflows and UI and use your customer centric interpersonal skills to work in culturally diverse, matrixed project teams.
• You will bring gravitas to customer meetings and workshops and be able to identify customer use cases, requirements and other relevant inputs for the overall success of the deployment.
• You will have the opportunity to contribute your innovation ideas for best practices, service offerings, and implementation methodology to the wider global team in customer outcomes as well as our Security and GRC product team.
• You will use your passion for leadership and knowledge sharing to guide and mentor both colleagues, customers and our delivery partners in configuration best practices for the Security Operations and GRC application suites.

In order to be successful in this role, we need someone who has strong technical understanding, coupled with demonstrated experience in influencing and consulting. You will also have experience in one or more of the following areas:

• Networking and Security technologies: SIEM, IDS /IPS, vulnerability scanning or patch management, end-point protection, breach detection, and threat management.
• Actively participation in industry collectives and is a contributor to the Security community.
• Experience in security frameworks like NIST 800-61, ISO27000, ISO31000, SANS, STIX/TAXII, MISP, MITRE ATT&CK etc.
• Experience working in a large government or corporate enterprise environment.
• Cyber Security and / or Risk, Compliance or Audit certifications are desired: CISSP, GCIH, GCIA, CEH, SANS, ISC2, Comptia Security+, CRISC.
• Degree or equivalent, preferably in Information Security/Risk Management or Information Technology and proven experience in technical consulting roles
• Ability to travel both domestically and internationally up to 50% per year.
• ServiceNow Certified Implementation Specialist in SecOps, IRM or others well regarded

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

• Work Personas: We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
• Equal Opportunity Employer: ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
• Accommodations: We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
• Export Control Regulations: For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.