Sales Account Manager

Build your Career with an Industry Leader

Multi-Color Corporation manufactures labels for some of the biggest FMCG brand names found on supermarket shelves, bars, restaurants, and hotels globally.We also produce premium-quality labels for high-profile brands in the pharmaceutical, durables and home & personal care sectors. Given the fact our labels are applied to wine, spirits, beverage & soft drinks bottles, food packaging, bathroom products, medicine containers, white goods and automotive products, it is likely that you will put your hands on our labels on a daily basis. It is our labels that identify, promote and help sell our customer’s products With 109 manufacturing sites, and 12,000+ employees, we are the Global #1 for prime labels.

About the Role

To drive profitable sales growth by proactively identifying, pursuing and converting new business opportunities, while managing and growing existing customer accounts. The role requires a strong hunter mentality combined with a relational and consultative approach to build trusted, long-term partnerships, increase customer value, expand MCC's customer base and grow market share.Join ourAdelaide team in this Sales Account Manager role.

Key Responsibilities

New Business Development

• Identify and secure new business aligned with MCC's growth targets
• Build a healthy pipeline of high-value, high-margin opportunities
• Lead customer proposals and negotiations, ensuring profitable outcomes

Account Management & Growth

• Build and maintain strategic relationships with key customer contacts
• Deliver best-in-class service that protects revenue and ensures retention
• Create and execute account plans that drive revenue and margin growth
• Monitor and manage customer stock levels, credit, and cash flow in line with MCC processes
• Conduct regular account reviews and present data-driven insights to clients
• Gather and share market intelligence to inform team strategy and execution

Relationships

• Build trusted partnerships with both internal teams (Sales Support, Prepress, Production, Logistics, and Management) and external clients to ensure seamless service delivery
• Communicate proactively and clearly to align customer expectations with operational execution
• Collaborate across departments to identify and act on opportunities for margin improvement, cost savings, and process optimisation
• Act as a team player by offering timely support, sharing insights, and contributing to shared goals

Commercial Performance

• Achieve or exceed sales and margin targets within expense budgets
• Apply commercial acumen in pricing, deal structuring, and profitability analysis
• Drive process improvements that enhance customer value and MCC efficiency

Reporting & Analysis

• Accurately track and report on account performance, pipeline progress, and profitability
• Use Salesforce and Microsoft Office to support effective analysis, planning, reporting, and communication

Cross-Functional Collaboration

• Actively engage internal teams (Sales Support, Production, Logistics, Prepress) to ensure operational alignment with customer needs
• Share knowledge and support team initiatives that enhance service delivery and customer satisfaction

Safety, Quality & Compliance

• Ensure accurate and timely delivery of production information such as quotes and artwork
• Follow all MCC safety and environmental protocols and promote safe working behaviours
• Report hazards or non-conformances using appropriate procedures
• To carry out any additional duties and responsibilities as may be reasonably required to meet the demands of efficient company functioning.

About You (criteria)

• Proven sales or account management experience, ideally in manufacturing, FMCG or B2B environments
• Strong commercial acumen with a focus on revenue, margin, and cost
• Excellent communication and influencing skills
• Ability to build trusted relationships with internal and external stakeholders
• Highly organised with strong time management skills
• Confident using Microsoft Office (Excel, Outlook, PowerPoint, Word)
• Familiarity with Salesforce and reporting tools
• Ability to work both independently and as part of a collaborative team
• Resilient, adaptable, and focused on continuous improvement
• Strong commitment to delivering a premium customer experience
• Certificate IV (or higher) in Business, Sales, Marketing, or a related discipline
• Additional training in customer service, negotiation, or account management is highly regarded
• Willingness to undertake ongoing professional developments