Practice Manager

2 weeks ago

Sydney, New South Wales, Australia Kikadalane Full time

Welcome to Jetty Road Dental Clinic in Glenelg, where we are committed to delivering exceptional dental care to our valued patients. We encourage you to explore this exciting permanent full-time opportunity with us. Join us in creating a positive impact on the oral health and overall well-being of our community

Job Description

Lead with Purpose in a Patient-Centred Practice

Imagine joining a practice where your contribution is valued every day. An environment that is well supported, where you get to do your best work alongside a happy team When you join Jetty Road Dental Clinic in Glenelg South Australia, you can be sure that you will be working with a great team.

Are you an experienced dental professional with a passion for leadership, patient care, and operational excellence? We are seeking a dynamic Practice Manager to join our team and lead our dental practice with positivity as it enters a huge period of growth.

In this pivotal role, you'll be responsible for the smooth and efficient running of the practice, ensuring an exceptional patient experience, high team performance, and strong business outcomes. You'll be the go-to person for day-to-day operations, team leadership, patient engagement, and compliance, all while upholding our strong values and commitment to high-quality care.

Here's what you will be doing:

  • Oversee front desk operations and ensure a seamless patient journey from booking to treatment completion
  • Drive an outstanding patient rebooking rate through coaching, systems, and teamwork
  • Lead and support a high-performing team with regular 1:1s, onboarding, training, and development
  • Monitor patient satisfaction, manage feedback and complaints, and enhance the practice's online reputation
  • Manage practice budgets, supplier relationships, and financial performance in alignment with strategic goals
  • Collaborate with clinicians and the wider team to ensure high clinical standards and compliance
  • Maintain a safe, infection-controlled, and professional environment across both reception and clinical areas
  • Support practice growth through patient retention, referrals, and community engagement initiatives

What We're Looking For:

  • Proven leadership experience in a dental practice environment where you are confident to train and engage the team
  • Experience managing patient rebooking rate, Google reviews, practice revenue, cost management and team retention
  • Energetic and hands-on approach, with the willingness to be hands on at reception daily
  • Strong communication, problem-solving and organisational skills
  • Solid understanding of dental regulations, compliance, and infection control
  • Confidence using dental software and patient management systems
  • An enthusiastic leader who thrives in a collaborative, fast paced and growing practice
  • A working style that is calm under pressure and professional at all times
  • A positive team player who supports and motivates others
  • Adaptable and open to continuous improvement and change

Why Join Us?
This is a true leadership role in a large, successful practice. You'll be part of a supportive network of dental professionals and have access to training, resources and guidance from our National Operations and Support Office team. You'll lead a practice that values excellence, compassion and continuous growth — and be empowered to make a genuine impact.

Ready to explore this opportunity?

Apply now with your resume and a short cover letter outlining why you'd be a great fit for this role.

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