Current jobs related to Support Engineer II - Perth, Western Australia - 21CS

  • Support Engineer II

    3 weeks ago

    Perth, Western Australia 21st Century Software Full time

    About Us21CS is the leader in software solutions for the IBM Z platform, which is the platform trusted by most worldwide finance institutions, healthcare, insurances, retail and governments. We are growing our team and our skills in 21CS VSEn platform (one of the operating systems for IBM Z). We are seeking a Technical Support Engineer II interested in...

  • Support Engineer II

    3 weeks ago

    Perth, Western Australia 21st Century Software Full time

    About Us21CS is the leader in software solutions for the IBM Z platform, which is the platform trusted by most worldwide finance institutions, healthcare, insurances, retail and governments. We are growing our team and our skills in 21CS VSEn platform (one of the operating systems for IBM Z). We are seeking a Technical Support Engineer II interested in...

  • Software Engineer II

    4 weeks ago

    Perth, Western Australia Microsoft Full time

    Join to apply for the Software Engineer II role at Microsoft6 days ago Be among the first 25 applicantsJoin to apply for the Software Engineer II role at MicrosoftThe Azure Core New Tech team is seeking engineers who are eager to help with the New Technology onboarding process: automating how new hardware is verified, managed, and delivered to Microsoft...

  • Software Engineer II

    18 hours ago

    Perth, Western Australia Microsoft Full time

    Join to apply for the Software Engineer II - Azure Container Registry role at Microsoft2 weeks ago Be among the first 25 applicantsJoin to apply for the Software Engineer II - Azure Container Registry role at MicrosoftGet AI-powered advice on this job and more exclusive features.Are you passionate about building world-class, fast, scalable, container...

  • Control Systems Project Engineer II

    4 weeks ago

    Perth, Western Australia Thermo Systems LLC. Full time

    Career Opportunities with Thermo Systems LLCCareers At Thermo Systems LLCCurrent job opportunities are posted here as they become available.Subscribe to our RSS feeds to receive instant updates as new positions become available.Thermo Systems is a global, full-service control systems integration partner, delivering world-class automation solutions in the...

  • CRA II

    3 weeks ago

    Perth, Western Australia ICON Strategic Solutions Full time

    CRA II / Senior CRALocation: Perth, AustraliaICON plc is a world-leading healthcare intelligence and clinical research organization. We're proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical developmentCURRENT VACANCY:Due to global growth and our recent...

  • CRA II

    3 weeks ago

    Perth, Western Australia ICON plc Full time

    ICON plc Perth, Western Australia, AustraliaCRA II - Senior CRAICON plc Perth, Western Australia, Australia1 day ago Be among the first 25 applicantsICON plc is a world-leading healthcare intelligence and clinical research organization. We're proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our...

  • CRA II

    4 weeks ago

    Perth, Western Australia ICON plc Full time

    ICON plc Perth, Western Australia, AustraliaCRA II - Senior CRAICON plc Perth, Western Australia, Australia1 day ago Be among the first 25 applicantsICON plc is a world-leading healthcare intelligence and clinical research organization. We're proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our...

  • Cert II Tyre Technician

    4 weeks ago

    Perth, Western Australia Otraco International Pty Ltd Full time

    Otraco International is the world's leading provider of Earthmover/Off-road tyre management services to the mining industry. For over 50 years our world-class credentials are based on a proven ability to reduce the cost of earthmover tyre operation for major, blue chip, mining companies while maximising productivity and enhancing safety. We have continued to...

  • Simulator Technician II

    3 weeks ago

    Perth, Western Australia CAE Inc Full time

    time left to apply End Date: June 30, 2025 (30+ days left to apply)job requisition id 110289About This RoleWe are seeking individuals to support the maintenance of Synthetic Training Devices for CAE-Perth training center. The primary responsibility of a Simulator Technician is to maintain the Simulator and ensure its availability and performance.Shift work...

Support Engineer II

4 weeks ago

Perth, Western Australia 21CS Full time

Join to apply for the Support Engineer II role at 21CS

1 week ago Be among the first 25 applicants

Join to apply for the Support Engineer II role at 21CS

Get AI-powered advice on this job and more exclusive features.

About Us

21CS is the leader in software solutions for the IBM Z platform, which is the platform trusted by most worldwide finance institutions, healthcare, insurances, retail and governments. We are growing our team and our skills in 21CS VSEn platform (one of the operating systems for IBM Z). We are seeking a Technical Support Engineer II interested in operating systems and middleware in general and specifically willing to be part of the VSE platform team. The goal is to provide premium support to our loyal VSE customer community to which VSE is critical for their business.

About Us

21CS is the leader in software solutions for the IBM Z platform, which is the platform trusted by most worldwide finance institutions, healthcare, insurances, retail and governments. We are growing our team and our skills in 21CS VSEn platform (one of the operating systems for IBM Z). We are seeking a Technical Support Engineer II interested in operating systems and middleware in general and specifically willing to be part of the VSE platform team. The goal is to provide premium support to our loyal VSE customer community to which VSE is critical for their business.

About the Role:

As a Technical Support Engineer, you will provide your technical knowledge to resolve customer issues and offer guidance on product usage. You must be comfortable communicating with customers, managing a support queue and have general debugging skills. You will work as part of a team and facilitate end-to-end resolution of customer issues.

As you grow in your role, you may have the opportunity to perform code modification, build analysis, test and handle debugging tasks as well as provide input related to product features.

Responsibilities :

  • Accurately assess customer needs, set and meet expectations.
  • Provide ongoing technical support and guidance to customers using defined support guidelines.
  • Perform problem verification by confirming customer's environment, error messages and symptoms of a problem.
  • Independently diagnose complex problems and duplicate customer issues where possible using standard utilities and 21CS software tools.
  • Maintain case tracking details for similar/future problem resolution.
  • Provide status updates to management of ongoing high-risk cases.
  • Work effectively across multiple teams to research and resolve product or customer issues
  • Some after-hours, weekends and on-call responsibilities may be required.

Qualifications:

We expect you to have a natural tendency to problem solving, and bring with you strong analytical and resolution skills. For this role, it is important that you are a team player and possess a high personal integrity. We imagine that you have strong interpersonal and communication skills, and earn trust easily.

You enjoy learning, and can commit to learning new technologies if needed.
  • Basic understanding of operating systems and middleware
  • IBM Z architecture knowledge: usage and development
  • Experience with VSE platform as user, administrator, operator
  • Min. 3 years of experience in VSE operating system skills: usage, installation, and administration
  • Min. 3 years of experience in IBM zSystems architecture knowledge: usage and development
  • Min. 3 years of experience in VSE Debugging skills
  • Understanding of Agile principles

Preferred Skills:
  • Min. 3 years of experience in LE and Compilers programming
  • Min. 3 years of experience in VSE HLASM and C programming

Education:
  • Preferred - Bachelors or better in Computer Science.
Seniority level
  • Seniority levelMid-Senior level
Employment type
  • Employment typeFull-time
Job function
  • Job functionInformation Technology
  • IndustriesSoftware Development

Referrals increase your chances of interviewing at 21CS by 2x

Get notified about new Support Engineer jobs in Perth, Western Australia, Australia.

Perth Airport, Western Australia, Australia 2 weeks ago

Osborne Park, Western Australia, Australia 3 days ago

Perth, Western Australia, Australia 1 week ago

Perth, Western Australia, Australia 4 days ago

Perth, Western Australia, Australia 4 days ago

Perth, Western Australia, Australia 3 days ago

Perth, Western Australia, Australia 2 months ago

Perth, Western Australia, Australia 2 weeks ago

Perth, Western Australia, Australia A$75,000.00-A$85,000.00 2 days ago

Perth, Western Australia, Australia 3 weeks ago

Perth, Western Australia, Australia 1 week ago

Perth, Western Australia, Australia 2 weeks ago

Perth, Western Australia, Australia 2 days ago

Perth, Western Australia, Australia 1 day ago

Perth, Western Australia, Australia 1 week ago

Perth, Western Australia, Australia 5 hours ago

Perth, Western Australia, Australia A$108,000.00-A$113,000.00 2 days ago

Wattleup, Western Australia, Australia 1 week ago

Perth, Western Australia, Australia 1 week ago

Perth, Western Australia, Australia 3 days ago

Perth, Western Australia, Australia 1 week ago

Perth, Western Australia, Australia 3 weeks ago

Graduate - Artificial Intelligence - Perth

Perth, Western Australia, Australia 5 months ago

Henderson, Western Australia, Australia 1 week ago

Perth, Western Australia, Australia 1 week ago

2025 TSPV Opportunities - Expression of Interest

Perth, Western Australia, Australia 2 weeks ago

Perth, Western Australia, Australia 4 weeks ago

Perth, Western Australia, Australia 1 week ago

Perth, Western Australia, Australia 1 week ago

Perth, Western Australia, Australia A$140,000.00-A$160,000.00 4 weeks ago

Application Specialist, RaySearch Australia

Perth, Western Australia, Australia 1 week ago

Perth, Western Australia, Australia 3 weeks ago

Perth, Western Australia, Australia 1 month ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr