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Customer Assist Consultant
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Job Title: Customer Assist Consultant - Suncorp BankDepartment: SB Specialist Customer Care
Division: Suncorp Bank
Location: Brisbane
About UsAt Suncorp Bank you can build a career with exceptional growth potential, within a culture of purpose and belonging. As part of the ANZ Group, when you apply to join Suncorp Bank, you'll be directed to ANZ systems and receive correspondence and notifications from ANZ as part of the recruitment process.
About the RoleAs a Customer Assist Consultant in our Home Lending, you'll play a key role in helping to provide customers with genuine assistance through periods of agreed financial hardship onto managing the assistance until the agreement has finished in accordance with business policy.
As a Customer Assist Consultant, you will:
- Assist customers with their hardship enquiry by assessing applications and making recommendations
- Determine the most appropriate course of action to provide a genuine assessment to assist Suncorp Customers experiencing periods of financial hardship
- Completion of summary Loan File checks, if applicable, to review initial customer lending
- Provide empathy to customers and direct to appropriate counselling services where necessary
- Provide guidance and information to customers where a Hardship Notice is evidenced
- Maintain relationship and regular contact with allocated customers until such time that their financial difficulties have remedied, or other alternatives have been sought
To grow and be successful in this role, you will ideally bring the following:
- Strong experience in a similar role is desired but not mandatory
- Understanding of the legal and regulatory framework in which team must operate desired.
- Banking and lending experience desired, but not mandatory.
- You're not expected to have 100% of these skills. We value a growth mindset, so if you have most of these things in your toolbox, we'd love to hear from you.
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.
To find out more about working at ANZ, visit https://www.anz.com.au/careers . You can apply for this role by visiting ANZ Careers and searching for reference number 77441.
Job Posting End Date#J-18808-Ljbffr
