Guest Service Agent

2 weeks ago

Gold Coast, Queensland, Australia Southport Sharks Full time
About The Role

We are seeking applications from those with experience working in a hotel environment. This role ensures that all guests feel welcome and comfortable whenever they have contact with the Front Office, providing a warm and welcoming stay at the hotel.

What Are The Perks
  • Food & Beverage Discounts
  • Accor Accommodation Discounts
  • Free Gym Membership
  • Free Parking
Responsibilities
  • Provide exceptional service during check-in, check-out and throughout the guest stay.
  • Handle guest queries, requests, and feedback promptly and with a solutions-focused approach.
  • Maintain accurate payment handling and compliance with hotel policies.
  • Process and confirm guest room reservations promptly and accurately.
  • Communicate with other departments to ensure all guest requests and needs are met.
What We Are Looking For
  • Exceptional customer service skills, communication, and time management skills.
  • Professional appearance that will represent our brand well.
  • A friendly and outgoing personality.
  • Proven ability to work as part of a team.
  • A willingness to use initiative and strong problem-solving skills.
  • Competency using Microsoft Suite and experience working with Sihot PMS preferred.
  • Flexibility to work a rotating roster including mornings, evenings, weekends & public holidays.
How to Apply

APPLY NOW

No recruitment agencies, please.

Job Details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Other
  • Industries: Hospitality
Locations & Other Notes

Helensvale, Queensland, Australia

Gold Coast, Queensland, Australia

Bands of location postings are included in the original listing; reflect the general area of opportunities and dates.


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