AO7 Principal Digital Business Consultant
2 weeks ago
Justice and Attorney-General (Organisation site)
Reform & Support Services; Queensland Courts Service; Courts and Tribunals; Brisbane City
Your key responsibilities
The Digital Transformation (DT) Product Management team is a multi-disciplinary team comprising Business Analysts, System Testers & Business Consultants. The DT Product Management Team provides consultancy, guidance, support & advice on business problems and product management, enhancement and support of implemented products that are managed as Business as Usual (BAU) through the provision of experienced business & process analysis and technical design skills.
The Principal Digital Business Consultant will be required to work in partnership with internal & external stakeholders in identifying business problems and formulating solutions that address these problems. The Principal Digital Business Consultant will possess exceptional communication, analytical & problem-solving skills including the ability to conceptualise, establish & implement new ideas.
As the Principal Business Consultant, you will:
- Undertake process analysis and mapping of current and future business processes, develop requirements, identify problems and opportunities, as well as identifying efficiencies or alternate solutions.
- Manage engagement with key stakeholders or process owners primarily around business problems, process change and readiness in preparation for the implementation of new processes, systems or technology.
- Establish relationships, collaborate with, consult and influence both business and technical stakeholders to effectively discover, define, validate, prioritise and continuously manage business needs that translate into business benefits.
- Apply appropriate business analysis frameworks and be able to promote and provide advice on use of appropriate techniques, methodologies, and tools, preferably aligned with Business Analysis Body of Knowledge.
- Identify project delivery issues and risks, assist with mitigation strategies, and escalate where necessary.
- Demonstrate ability to lead, manage and mentor fellow team members.
Technical skills, abilities and cultural capability
- Proven and practical experience in creating process flow diagrams, business process modelling (BPMN), and understanding process optimization techniques using Lean or Six Sigma.
- Skill in eliciting and documenting clear, concise, and comprehensive business requirements using techniques such as interviews, workshops, and prototyping.
- Familiarity with Waterfall and Agile development methodologies and software development, from requirements gathering through to testing and deployment.
- Proven experience in creating and presenting well-researched Options Analysis papers for review by senior executives.
- Capability to write technical documentation, user manuals, and other project-related documentation that is clear and understandable.
- Strong analytical and problem-solving skills to identify root causes of issues and propose effective solutions.
- Skills to negotiate priorities and resolve conflicts among stakeholders with different interests and objectives.
- Capability to work collaboratively in a team environment, including cross-functional teams, and to build consensus around proposed solutions.
Applications to remain current for 12 months
Job Ad Reference: QLD/626902/25
Further informationWe are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Please ensure you download all attachments and follow the instructions on how to apply.
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