Assistant Manager, Brisbane QLD

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About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About The Role

Teaming up with a supportive Relationship Manager, you'll build trusted relationships with the passionate owners of small and medium sized enterprises. You'll help drive growth through acquisition, increasing share of wallet and referrals. And you'll have great insights and data to help you do this, thanks to investment in new systems and technologies.

This role leads to many career pathways within commercial banking and across the rest of ANZ. Whichever pathway is right for you, there are inspiring leaders and tailored learning opportunities to give you the skills and accreditation you need to go after it.

This is a great opportunity for people looking to take the next step in their business banking career. It would also suit people with other financial services experience, who are familiar with risk management concepts and regulatory requirements such as Know your Customer and AML (anti- money laundering).

Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you'll be building your future, while helping to build ours.

Role Type: Permanent

Role Location: 17/111 Eagle Street, Brisbane QLD 4000

Role Schedule: Full Time

What will your day look like?

As a Assistant Manager, you are accountable for:

• Maintaining a well‐managed portfolio compliant with all relevant policies and procedures.
• Maintaining control of workflows across all compliance and customer fulfilment process
• Acting in the best interest of the customer and applying a customer‐centric approach
• Proactively developing and maintaining a detailed understanding of customer business and financial needs
• Providing appropriate solutions towards account maintenance and simple customer requests
• Supporting the management of a portfolio of Specialist customers in the Property and Health sectors.
• Collaborating with Product Partners and other stakeholders to fulfil customer needs
• Engaging specialist teams when required
  
  

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Prior experience in a commercial banking frontline roles and commercial lending
• Ability to help manage strong customer relationships by handling service queries and solving minor issues
• Strong communication skills to assist customers effectively
• Attention to detail when reviewing agreements and contracts.
• Ability to assess a customer's ability to fulfill their credit obligations, considering both qualitative and quantitative factors (the 5Cs of credit)
• Ability to manage multiple tasks and keep track of customer documentation, banking transactions, and internal communications
• Familiarity with risk management concepts, particularly in credit risk, risk and market risk
• Familiarity with regulatory requirements such as KYC (Know your Customer) and AML (anti- money laundering.)
  
  

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

To find out more about working at ANZ, visit https://www.anz.com.au/careers . You can apply for this role by visiting ANZ Careers and searching for reference number 95380.

Job Posting End Date

Seniority level

• Seniority levelNot Applicable

Employment type

• Employment typeFull-time

Job function

• Job functionOther
• IndustriesAccounting, Banking, and Financial Services

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