Driver Examiner II

Hours of Work: 7.5 hours per day - 5 day week (M-F)

Work Arrangement: Resident

Salary Range: $62298.60 - $67048.80 Annually

Location: Victoria, British Columbia, Canada

We welcome applications from all qualified job seekers. Should you require any accommodations throughout the application or hiring process, please email your request to accessibility_services@icbc.com.

At ICBC, we strive to build diverse teams which reflect the communities we serve. You're welcome to apply for jobs at ICBC whether or not you join a talent community.

Position Highlights

Are you an experienced customer service professional? Do you have exceptional knowledge of the rules of the road? If this sounds like you, consider an exciting and rewarding career as a Driver Examiner with ICBC.

As a Driver Examiner, you play a critical role in supporting Road Safety within British Columbia. You examine, re-examine, license and evaluate new and experienced drivers in accordance with the provisions of the Motor Vehicle Act and Regulations. Driver examiners must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work.

Your key focus will be to conduct road tests and determine the knowledge and ability of drivers to safely operate commercial vehicles and passenger vehicles (Class 4, 5 and 7). Helping put safe drivers on our roads is important to the company and to all British Columbians. In between road tests, you will be part of the Driver License Centre Client Services team providing customers with information on Driver Licensing processes and procedures and collecting fees and fines.

What you bring:

• Ability to provide exceptional customer service
• Ability to make decisions independently in challenging customer situations
• Ability to provide difficult feedback in challenging situations
• Ability to work in variable working conditions (weather, customer vehicles etc.)
• Strong data entry skills and cash handling experience is an asset

Additional requirements include:

• Successful completion of a health assessment based on the job requirements
• Clean criminal record check by the Ministry of Public Safety and Solicitor General as required under the Criminal Records Review Act
• Possess a valid class 5 BC driver's license or better and have a clean driving record
• Meet eligibility requirement to successfully complete the AAMVA Driver Examiner Certificate Program
• A minimum data entry speed of 3500 net key strokes per hour with a 95% accuracy level

The driver examiner position involves working in all weather conditions including extreme cold and extreme heat. The offer of employment in the position of Driver Examiner will be conditional on the successful completion of the class 5/7 training and testing during your probationary period.

Some locations may require regular overnight travel to conduct road tests and unit work in other nearby communities. Overnight travel may also be required to attend training, meetings, and road test coverage within a specific region. Hours of operation are subject to change. Work shifts can be either Monday to Friday or Tuesday to Saturday.

What we offer:

• Competitive Salary: You will receive a competitive salary.
• Continuous Training: We offer continuous in house training to ensure you have the knowledge to be successful in your role.
• Engaging Culture: At ICBC we promote an inclusive and diverse work environment.

About us:

At ICBC, it's our job to make sure the car insurance system works for all British Columbians, today and in the future. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

• Resident – you will work at your primary in-office headquarters on all scheduled work days.