Senior Mechanic for Product Support

7 days ago

Perth, Western Australia at Full time

PDI are seeking a qualified mechanic to provide support for customers before and after sales as well as working with the team to ensure correct products are supplied.

The role involves limited mechanical work which will be restricted to product development and verification of kits.

The job requires understanding of fitment of various upgrade parts on a range of 4WD vehicles. The bulk of this knowledge will be learned on the job, so the ability to take on and share this new information is critical.

A solid mechanical background and a positive approach to vehicle modifications and performance upgrades is expected.

The successful applicant will be working within a small team to efficiently prepare and supply a range of products. These products go to DIY installers and many workshops. Our customers sometimes have many years of mechanical experience and are after advice on their planned project or for installation queries (including difficulties). Some customers have limited experience and will need more assistance.

Responsibilities
  • Provide customer support before and after sales and work with the team to ensure correct products are supplied.
  • Perform limited mechanical work related to product development and verification of kits.
  • Understand fitment of upgrade parts on a range of 4WD vehicles and share knowledge with the team.
  • Learn new information on the job and communicate findings to colleagues and customers.
  • Assist DIY installers and workshops with advice on planned projects or installation queries, including difficulties.
Qualifications
  • Solid mechanical background and a positive approach to vehicle modifications and performance upgrades.
  • Ability to work effectively in a small team.
  • Willingness to learn and share knowledge on fitment and upgrades for 4WD vehicles.
  • Customer-focused with the ability to assist customers of varying experience levels.
Application questions
  • Which of the following statements best describes your right to work in Australia?
  • How many years' experience do you have as a Product Support Role?
  • Do you have customer service experience?
  • How much notice are you required to give your current employer?
  • Are you willing to undergo a pre-employment medical check?
  • Do you have a current Australian driver's licence?
  • How many years' experience do you have as a mechanic?

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