Guest Service Agent

The Sebel Yarrawonga is a luxury boutique hotel, located in Silverwoods the No.1 Golf & Lifestyle Resort on the Murray River near Lake Mulwala. The Sebel Yarrawonga is not just a hotel; it's an experience. Clients come to indulge their senses and escape by the lake with a restaurant celebrating local regional wine and produce, open-air dining, spa and wellness centre, Black Bull 18-hole Championship golf course, an infinity-edge pool and bar with breathtaking views, and a relaxed vibe.

Our core values

• Open Book. We believe openness and transparency are essential to building trust.
• Better Together. We believe in the power of genuine collaboration and seek to encourage others to achieve exceptional outcomes.
• Respectful Relationships. We value each other as individuals and respect our differences.

Why choose to work with us?

• Innovative Culture: We embrace creativity and are always looking for new ways to enhance our guests' experience. Your ideas and innovations are welcome here
• Invest in Your Growth: We're committed to your personal and professional development. We offer training opportunities, career advancement, and a supportive team environment.
• Fun and Social: Join us for team events, social activities, and enjoy a vibrant workplace where every day is different.
• Beautiful Location: Enjoy the serene surroundings and natural beauty of our regional area while working at a top-rated luxury hotel.
• Recognition program and employee perks including discounted stays at affiliated Accor hotels.
• And many more reasons we can discuss when we meet you.

We are seeking a Guest Service Agent to join our dynamic Front Office team. Please note, we have full-time, part-time or casual positions available.

Responsibilities:

• Be the first point of contact to greet guests upon arrival and check them into their rooms
• Provide information about hotel amenities, services, and local attractions
• Respond to guest inquiries and resolve any issues that may arise during their stay
• Process payments and maintain accurate records of guest transactions
• Coordinate with housekeeping and maintenance staff to ensure guest rooms are clean and well-maintained
• Assist with the planning and execution of events and conferences hosted at the hotel
• Maintain a professional and courteous demeanour at all times

Qualifications:

• Previous experience in customer service, reception or tourism preferred
• Excellent communication and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Strong attention to detail and organisational skills
• Proficient in Microsoft Office and other computer applications

Come and help us continue the experience of luxury and high-quality service to all our guests. Send your cover letter and CV through and we will be in touch.