Revenue Officer

Salary: HSO Level G4 $83,028 - $88,287 per annum pro rata

Location: Nedlands

Unit/Division: Child and Adolescent Health Service > Revenue Department

Work Type: Casual, Fixed Term - Full Time, Fixed Term - Part Time, Permanent - Full Time, Permanent - Part Time

This is a Recruitment Pool for Permanent Part Time, Permanent Full Time, Fixed Term Part Time, Fixed Term Full Time and Casual with the possibility of extension and/or permanency.

We currently have multiple opportunities available for Revenue Liaison Officers and Revenue Billing Officers. Within the application, you will be asked to nominate the role(s) you wish to be considered for.

About the Roles

As a Revenue Liaison Officer, you will engage with a diverse range of patients and their families, providing them with information about private health coverage and private patient incentives. In cases where they are not eligible for Medicare, you will ensure families and caregivers understand their billing options and responsibilities.

Guided by our values of respect and compassion, you will understand the challenges families experience in navigating financial responsibilities while also managing care for their child's health.

Your responsibilities will include:

• Visiting families in person in the emergency department and on wards to encourage patients to use their private health insurance and provide information about private patient incentives such as parking vouchers and meals.
• Following up private patient coverage with health funds.
• Liaising with all other chargeable patients including overseas visitors and students, motor vehicle accident and other compensable patients to discuss financial responsibilities.
• Preparing estimates of fees for Medicare Ineligible patients and advising families on their payment options and responsibilities.
• Responding to phone and email inquiries.

As part of a team, you will complete shifts at PCH and KEMH according to our shared roster. As a Revenue Liaison Officer, you will need to be available for the shared roster to cover hours Monday to Sunday, 7 am-3 pm and 12 pm-8 pm, with a rotating weekend roster. (Penalty rates apply for weekends and public holidays).

The ideal candidate is customer service oriented with the ability to communicate effectively with a diverse range of people, compassionate, diligent, and capable of working as part of a collaborative team.

As a Revenue Billing Officer, you will be responsible for processing patient billing (for chargeable patients) related to accommodation and professional fees. This includes working closely with Arrangement A consultants (doctors) to ensure all billing for chargeable patients is accurately captured and processed and liaising with patients and families on behalf of consultants to ensure all invoices are correctly issued.

Your duties may include one or more of the following:

• Managing the consultant database, ensuring all consultants are accurately registered and able to bill with PCH, maintaining compliance and responding to annual audit requirements.
• Preparing billing documentation that complies with relevant legislation, policies, and guidelines and generating and sending out invoices for patient services, ensuring all charges are accurately recorded.
• Identifying and implementing initiatives to increase revenue from chargeable patients in an effective and cost-efficient manner.
• Establishing strong relationships and liaising with hospital clinical, nursing and administrative staff, Health Support Services, Department of Health and staff from other hospital and health funds and patient insurance companies on issues relating to the billing of private and other chargeable patients for accommodation, professional and other fees.
• Arranging education for Medical Staff on correct documentation and billing processes as required for PCH.

The ideal candidate will have strong organisational, communication and analytical skills with the ability to manage multiple tasks and meet deadlines and a commitment to maintaining accurate records and documentation. Effective team collaboration will be an essential part of the role.

Why Join Us?

• Meaningful Impact: Play a crucial role in ensuring efficient and accurate billing processes, contributing to the financial health of PCH.
• Supportive Environment: Work as part of a collaborative and supportive team.
• Training and Development: Benefit from comprehensive training and development opportunities.
• Professional Growth: Opportunity to develop skills and gain experience in a healthcare setting.

About Our Team

The Revenue Department plays an important role in the financial health and sustainability of our organisation (primarily at Perth Children's Hospital) ensuring that billing and collection processes are handled efficiently. Our functions include Accounts Receivable, Debt Collection, Patient Liaison, and Billing.

In line with financial policies and procedures, we manage payments from various sources such as insurance companies, patients, and government programs and coordinate with clinical departments, families, and insurance companies to ensure accurate billing, resolve any discrepancies or issues related to payments, and ensure compliance with policies and regulations.

Our Revenue Liaison team serves as the bridge between patients and families and the hospital's financial services, ensuring clear communication and understanding regarding billing and payment options and financial obligations. We also provide training and support to staff to ensure they are equipped with the knowledge and skills needed to effectively manage revenue-related tasks.

We welcome your application via the 'Apply for Job' button at the bottom of this page.

Your application should contain the following:

• A statement addressing selection criteria as per the Job Description Form in no more than 3 pages maximum.
• A copy of your current CV outlining your most recent and relevant work experience.
• The name, email and contact details of two referees who can be contacted to provide a confidential report (we will contact you and seek your confirmation prior to contacting your listed referees).
• A response to the below questions (which will be included in the online application form)
• Tell us why you have applied and what attracts you to this role?
• Which role do you wish to be considered for (Revenue Liaison Officer, Revenue Billing Officer, or both)?

Selection Criteria:

Please see the attached Job Description Form.

For Further Job Related Information:

We encourage you to contact Natalie Hamzah at natalie.hamzah@health.wa.gov.au 64568686.

Help in Submitting Your Application:

If you experience technical difficulties while applying online, please contact Employee Services on 13 44 77 for immediate assistance during business hours.

Eligibility to Apply:

Australian citizenship or permanent residency is an essential requirement for applicants to be considered for permanent positions in the public sector.

Other Conditions:

WA Health engages staff in positions of trust and responsibility. WA Health policies require applicants to undertake criminal records screening and integrity checking as part of the appointment process. Referees may also be asked to comment on an applicant's integrity and past demonstration of ethical behaviour.

This is an Extended recruitment pool and as such the following should be noted:

• This will be advertised intermittently over the life of the pool.
• The panel will monitor this recruitment pool for applications and will assess on a regular basis.
• Suitable applicants will be placed in a pool from which appointments may be made when similar vacancies occur.
• Appointment may be made from this pool until 01 March 2026.

About CAHS

The Child and Adolescent Health Service (CAHS) is proud to be the leading service provider for paediatric healthcare in Western Australia, as the State's only dedicated health service for infants, children and young people. CAHS comprises four service areas: Neonatology, Community Health, Child and Adolescent Mental Health Services (CAMHS) and Perth Children's Hospital (PCH).

With over 6500 employees, our services are delivered at PCH and King Edward Memorial Hospitals (KEMH), as well as across a network of more than 160 community clinics across the Perth metropolitan area.

For further information about the benefits of working for CAHS, please click here and for further information regarding CAHS' services, please click here.CAHS values:

To achieve our vision of healthy kids, healthy communities, CAHS is committed to providing a workplace culture that is driven and shaped by our values of Compassion, Collaboration, Equity, Respect, Excellence and Accountability. During the selection process you may be assessed on your ability to fulfil the responsibilities of this position in accordance with the values. If you have any questions regarding this, please contact the person named in this advert.

WA Health is committed to eliminating all forms of discrimination in the provision of our service. We embrace diversity and strongly encourage applications from people from culturally diverse backgrounds and people with disabilities.

In addition, we are committed to growing our Aboriginal workforce as part of WA Health Aboriginal Workforce Policy. As a measure to achieve equality, Section 51 of the Equal Opportunity Act 1984 applies to this position and Aboriginal and Torres Strait Islander peoples are encouraged to apply.

For Assistance

Including any adjustment needed to accommodate a disability and confidential enquiries – please contact the Strategic Talent Acquisition Recruitment Team (START) service via email: CAHS.TalentAcquisition@health.wa.gov.au.

Lodgement is system generated. Any submissions on, or after, 4:00pm on the closing date cannot be accepted.

LATE OR EMAIL APPLICATIONS CAN NOT BE CONSIDERED.

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