Sales & Customer Service Management Virtual Experience

3 days ago

Melbourne, Victoria, Australia Notre Dame Full time
What is this?

Welcome to Fujitsu's Sales & Customer Service Management Virtual Experience.

At Fujitsu, customers are at the forefront of our business and we ensure we have the right people, tools and processes to deliver exceptional service, ongoing value and innovation.

Within our Sales and Customer Service Management function, you will hold customer service and sales process outlook by working with clients daily to drive business outcomes and mitigate any problems.

Why should you do this?

This Virtual Experience Program is self-paced andshould take only 4 to 6 hoursto complete.

This Virtual Experience Program is free for all students.

When you complete the Virtual Experience Program, you'll earn a digital badge and certificate you can share on Linkedin and include on your resume.

Throughout the program, you'll learn and develop deep insights into what it is actually like to work as a Sales & Customer Service Managerat Fujitsu.Apply your CSM knowledge to a real-world problem & gain practical experience and knowledge to draw upon in interviews.

What skills will I gain?

Sales - Customer Engagement

Sales – Market Intelligence

Sales – Communication & Creating Buy-in

Consulting – Thinking Outside the Box

Customer Service Management – Delivering on our Promise

What you will do?

Module 1: Customer engagement(30 minutes - 1 hour)

In this module, you'll be required to identify areas of customer need where Fujitsu could assist.

Module 2: Market Intelligence(1 - 1.5 hours)

Now that we've identified where Fujitsu could assist, we need to perform a competitive analysis and identify points of differentiation.

Module 3: Communication and creating buy-in(1 - 2 hours)

To ensure this opportunity is tracked properly internally, we need to log it using the Salesforce platform and engage with key internal stakeholders.

Module 4: Thinking outside of the box(1 - 2 hours)

We've received initial approval to engage with the client. The next step is to consult with them and develop strategic initiatives to improve customer service.

Module 5: Delivering on our promise(30 minutes - 1 hour)

Once we've won a contract, it's important we evaluate our performance against the SLAs and suggest areas for improvement.

Ready to get started?

Click Register to begin.

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