Senior Business Analyst/Business Designer

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Senior Business Analyst and Business DesignerDay Rate: Competitive & based on experience.Location: SydneyKeywords: business analysis, process architecture, customer insights, stakeholder management, design thinking, business transformation, collaboration, team player, business value, solution design, business designAn exciting opportunity has arisen for a Senior Business Analyst/Business Designer to join a highly respected organisation in Sydney, where your expertise will be instrumental in shaping large-scale, complex programmes that drive meaningful business transformation. This role offers the chance to work on diverse projects, from process redesigns to technology solution implementations, all while drawing on best practice business and process architecture. You will be empowered to influence strategic outcomes by leveraging customer and business insights, ensuring solutions are both impactful and aligned with organisational objectives. The environment is supportive and collaborative, valuing honest communication, shared success, and a commitment to making things easier together. If you are passionate about delivering business value through thoughtful analysis and design, and thrive in a setting that encourages professional growth and teamwork, this is the perfect next step for your career.* Play a pivotal role in shaping end-to-end business solutions across major transformation initiatives, ensuring alignment with strategic goals and customer needs.* Collaborate closely with programme, project, and change managers as well as stakeholders at all levels, fostering an inclusive and co-operative approach to solution delivery.* Benefit from a workplace culture that values honesty, collaboration, empathy, and continuous learning, supporting your professional development every step of the way.

What you'll do:

As a Senior Business Analyst/Business Designer based in Sydney, you will play an integral part in driving successful outcomes for large-scale transformation programmes. Your day-to-day responsibilities will involve working closely with various teams to ensure that every solution is designed with both the customer journey and organisational strategy in mind. You will map out complex ecosystems, identify interdependencies between projects, validate new technologies or processes against desired outcomes, and facilitate alignment across multiple initiatives. By engaging stakeholders at all levels—from executive leadership to technical experts—you will foster collaboration that leads to robust solutions. Your ability to apply design thinking principles will help create experiences that are not only efficient but also empathetic to user needs. Success in this role means consistently delivering high-quality analysis that supports sustainable change while nurturing positive relationships throughout the organisation.

• Ensure that programme and project business solutions are grounded in best practice business and process architecture while being informed by both customer feedback and business insights to achieve intended outcomes.
• Clearly articulate the broader business context and ecosystem within which each solution must operate, providing clarity for all stakeholders involved.
• Identify cross-programme dependencies, synergies, and opportunities with a particular focus on integrating technology solution elements effectively.
• Maintain alignment across a portfolio of known changes to ensure consistency with strategic objectives and overarching business plans.
• Work collaboratively with Programme Managers, Project Managers, and Change Managers to deliver agreed solutions in ways that centre both business requirements and customer experience.
• Validate that any proposed technology or business changes enable the achievement of desired business outcomes through rigorous analysis.
• Engage in stakeholder management activities across diverse groups including C-Suite executives, subject matter experts, and technology representatives to ensure buy-in and effective communication.
• Shape and define complex solutions spanning products, channels, value chains, business functions, and technology platforms.
• Apply human-centred design (HCD), customer experience (CX), user experience (UX), and design thinking methodologies throughout the solution lifecycle.
• Champion a team-oriented mindset by building strong relationships within the organisation and modelling values such as honesty, fairness, accountability, and inclusivity.

What you bring:

To excel as a Senior Business Analyst and Business Designer in this role you will bring extensive hands-on experience managing complex programmes where analytical rigour meets creative problem-solving. Your background should include significant exposure to transformative projects—whether they involve overhauling processes or implementing new systems—and you should be comfortable navigating ambiguity while maintaining focus on delivering tangible results. Your interpersonal skills will set you apart: you know how to build trust quickly with colleagues at all levels by listening actively and communicating clearly. A deep appreciation for human-centred methodologies ensures your recommendations always reflect both organisational priorities and end-user perspectives. Formal education combined with ongoing professional development demonstrates your commitment to staying current in your field. If you have consulting experience or hold industry-recognised certifications these will further enhance your suitability for this position.

• Demonstrated experience working on large-scale, multi-year programmes or projects involving significant complexity across different domains such as business transformation or system replacements.
• Proven exposure to a wide variety of project types including application development, process redesigns, regulatory changes, or operational improvements.
• At least five years' experience in environments where establishing business value was key—this includes conducting root cause analyses as well as creating operating models or designing processes for data-driven service improvements.
• Solid understanding of general insurance industry practices along with relevant knowledge of associated regulations or market trends.
• Exceptional stakeholder management skills demonstrated through effective engagement with diverse groups ranging from C-Suite leaders to subject matter experts and IT professionals.
• Experience shaping complex solutions that span products, channels, value chains, business operations, and technology landscapes within large organisations.
• A collaborative mindset evidenced by strong relationship-building abilities; you are recognised as someone who influences positively through co-operation rather than authority.
• Familiarity with human-centred design (HCD), customer experience (CX), user experience (UX), or design thinking approaches applied within real-world projects.
• Relevant tertiary qualifications in fields such as design, business management, information technology or related disciplines; additional certifications in process architecture are highly regarded.
• Desirable: Consulting background or experience within professional services environments; Diploma of Insurance; Certified Business Analyst credentials.

What sets this company apart:

This organisation stands out for its unwavering commitment to fostering an inclusive environment where every team member's voice is valued. The culture is built around core values such as honesty, fairness, accountability, empathy, and collaboration—ensuring everyone feels supported as they contribute towards shared goals. Employees benefit from flexible working opportunities designed to promote work-life balance alongside generous training resources that encourage continuous learning. The company's dedication to responsible innovation means you'll be part of initiatives that genuinely make a difference for customers while supporting your own professional growth. With a strong emphasis on teamwork over hierarchy and open communication at every level of the organisation, you'll find yourself surrounded by people who care deeply about both their work and each other's success.

What's next:

If you are ready to take your career forward by joining a team where your analytical expertise can truly make an impact—this is your moment

Apply today by clicking on the link provided—your next rewarding challenge awaits.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Vincent Chung on 02 8289 3131 for a confidential discussion.

About the job

Contract Type: Temp

Specialism: Project Services & Transformation

Focus: Business Analysis

Workplace Type: Hybrid

Experience Level: Senior Management

Language: English - Professional working

Second Language: English - Professional working

Third Language: English - Professional working