Head of Operational Risk

ING Australia are looking to make a key appointment to our Risk Leadership team in the form of a Head of Operational Risk to lead our second line of defence team in Sydney.

Reporting locally to our CRO and globally to our Head of NFR Retail Rest of World, this is a senior leadership role responsible for developing and managing the NFR framework and associated policies and procedures and challenging and advising on its implementation and the risk exposures in the business. The function is independent and organisationally segregated from business line management and employees that originate risk exposures.

This role will be critical in helping to enhance the risk culture at a business level across the bank. Advocating how we can do this and co-ordinating with first line colleagues to guide implementation. You will also be a key stakeholder in terms of navigating regulatory reviews, transformations and ensuring the productivity of the risk team remains high.

This role would suit an experienced banking non-financial risk people leader who has proven experience managing risk transformations. It would also be highly beneficial to have exposure to IT Risk and working in a global environment.

Ready to make an impact?

What you will do

• Oversight, advisory and challenge of implementation of non-financial risk management and its associated frameworks across the business
• Providing training and knowledge sharing across teams on various non-financial risk topics
• Assisting the Chair of the Risk & Compliance Committee (RACC) in maintaining and overseeing the committee, including it's secretariat function, jointly with other Risk Management leadership
• Assisting the CRO in the management of Connexa, IBAL's governance, risk and compliance system
• Assisting the CRO in their regulatory obligations relating CPS 220 Risk Management, Financial Accountability Regime (FAR) and other compliance requirements
• Developing and owning the NFR plan that aligns with ING Australia's goals and regulatory obligations and ING Group's strategy
• Managing the NFR team to ensure that it is future-fit and continuously improving, which includes leading, recruiting and developing talent

What we are looking for

• At least 15 years' experience in Risk, Compliance and/or Audit background, within the 3 lines of defence within Banking & Financial Services
• 10+ years' experience in managing teams
• Sound knowledge of retail banking products
• Strong understanding of NFR including the frameworks and in practice
• Sound knowledge of regulatory compliance and prudential compliance requirements of an ADI including APS 114, 115, CPS 230, 231, 232 FAR and SOX
• Understanding of the business drivers and the strategic direction of the Bank and role of risk management in achieving objectives
• Awareness of current industry threats, trends and issues that potentially affect the Bank's business, e.g. cyber threat trends, etc

What's in it for you?

• Discounted ING Health Insurance
• An additional Rest Day to support your wellbeing
• An IMPACT Day to volunteer on approved sustainability activity

About Us

At ING, we want to make life simpler and more worthwhile – for everyone who banks with us, for the people who work with us, and the community at large, too.

When you come to work at ING, you're joining a team where individuality isn't just accepted, it's encouraged. We've built a culture that's fun, friendly and supportive – it's the kind of place where you can be yourself and make the most of whatever you have to offer.

We give people the freedom to think differently, take ownership of their work, and make great things happen. We're here to help you get ahead. And with our global network, there's plenty of scope to take your career in new directions, perhaps even ones you've never considered.

We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.

Sound like the kind of place you'd feel at home? We'd love to hear from you.

Need more?
Contact Mark Montgomery on

Applications close Tuesday 2nd September 2025

Before you apply

Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your manager

ING is Australia's most recommended bank according to RFi XPRT Survey, February July 2021 (n = 31,903) when compared to customers of 20 other banks operating in Australia.

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