Customer Success Manager

4 weeks ago

Brisbane, Queensland, Australia at Full time
Overview

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For over 25 years, After Dark Technology has been dedicated to the delivery and support of responsive, reliable and modern technology solutions within mid-market businesses in Australia and New Zealand. We place great emphasis on partnering with leading IT providers including Microsoft, Veeam, 3CX, HP & Fortinet to deliver exceptional customer experiences and results.

Why work for us?

We're currently in a phase of growth and it's created an exciting opportunity to join our team as a Customer Success Manager. We value listening, learning and reliability and we support this is by cultivating a culture of belonging, inclusivity and diverse perspectives.

Enjoy the provided breakfast, lunch and snacks available every day in our office. We're serious about finding the right fit for our team and providing a healthy work-life balance is what we offer to the right candidate.

We are seeking an experienced, proactive and IT focused Customer Success Manager to join our team and help drive After Dark's growing clients towards success.

You will need to be extremely well organised and have good personal skills. You need to be articulate and have the ability and confidence to effectively liaise with team members at all levels. You must be able to work autonomously and know how to use all the productivity apps in our stack.

Responsibilities

  • Developing unique client roadmaps around our proven solution stack
  • Delivering quarterly meetings to present reports, look for opportunities to uncover and resolve technology challenges
  • Writing business cases to present to C-level executives and other decision makers
  • Liaising directly with clients around orders/quotes/queries
  • Prompting CRM refreshes to ensure clean data
  • Management of orders and pushing through back orders
  • Ownership of your client's renewals
  • Assisting the drive and development of sales campaigns
  • Working closely with Sales, Technical and Administration departments
  • Improving and developing the sales process with the Leadership Team

Requirements for Success

  • Excellent written and verbal communication skills
  • Ability to quickly learn new systems and technologies
  • A strong analytical mind with an eye for process and detail
  • A high degree of judgement, confidentiality and sensitivity
  • Ability to set priorities and meet deadlines
  • Capability to build sound relationships and interact well across all levels of a business
  • Experience with AutoTask & IT Quoter advantageous

Next Steps

If you found yourself nodding along to each of the tasks and requirements above, then we're excited to meet you Please attach your cover letter with your resume explaining why you believe you would be ideal for this role and we'll be in touch.

Recruitment firms please do not engage

Job insights
  • Salary match
  • Number of applicants
  • Skills match

Your application will include the following questions:

  • Which of the following statements best describes your right to work in Australia?
  • Do you have experience in a sales role?
  • What\'s your expected annual base salary?
  • How many years\' experience do you have in a client services / account management role?
  • How much notice are you required to give your current employer?

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