Regional IT Coordinator

4 weeks ago

Saint Leonards, Victoria, Australia Stantec Full time
About the role

This customer facing role will work closely with the Regional IT Manager to manage assigned regional team members that are primarily responsible for supporting their region's IT operations and service delivery. This role will be responsible for the administrative duties associated with managing, developing resources and addressing issues as required. The role will be focusing on service delivery, continued maturity and development of service delivery practices and processes and improvement of service delivery outcomes

Day to day tasks
  • Responsible for IT service delivery in the geographic region of oversight.
  • Responsible for customer service and service delivery in the region and serving as an escalation point for unresolved end user issues and complaints.
  • Responsible for regional IT support services and working closely with the IT Service Centre/ Help Desk to meet support needs of end user environment.
  • Review and audit service management reports, escalating data as appropriate, reviewing data with team to drive service improvement, and contribute to overall reporting maturity.
  • Work closely with the Regional IT Manager to provide facilities planning services related to IT infrastructure provisioning for office growth/ expansions, moves, closures, and consolidations.
  • Participate in the investigation of alleged security breaches by helping to determine root cause, impact, remediation, and, if necessary, assisting with disciplinary actions and legal or criminal matters associated with such breaches.
  • Conduct career development and performance reviews for direct reports.
  • Ensure that any incidents, situations, service outages, or vulnerabilities, which could negatively impact the security or integrity of LAN/WAN infrastructure, are immediately reported as per Security Incident Response procedures.
To be successful for this role you'll need
  • Tertiary or industry qualification in Information Technology (or equivalent)
  • 3 years' experience working in an IT environment required
  • Travel will be required, must have valid driver's license.
  • Demonstrated capability for problem solving, decision making, sound judgement and assertiveness
  • Demonstrates the ability to tackle a problem by using a logical, systematic and sequential approach
What we offer

Along with a competitive salary we offer many other benefits to ensure your professional development & wellbeing is ongoing.

  • Genuine Flexible Working Arrangements - Including work from home opportunities, provision for school term contracts, job sharing and part time employment.
  • Option to purchase up to 4 weeks additional leave.
  • Learning and Talent Development Programs - Including Global programmes, online learning and on-the-job learning
  • Mentoring for your own development and the opportunity to mentor others
  • A friendly team environment, with dedicated and enthusiastic staff committed to producing high quality service and deliverables
  • Professional Memberships
  • Salary Continuance Insurance (SCI)
  • Mental Health and Wellbeing Programs
  • Service Recognition Awards
  • Employee Assistance Program
About Stantec

The Stantec community unites over 31,000 employees working in over 450+ locations across six continents. We collaborate across disciplines and industries to bring buildings, energy, resources, water, environmental, transport and infrastructure projects to life.

Our work from initial project concept and planning through design, construction, and commissioning begins at the intersection of community, creativity, and client relationships.

Culture

Stantec is serious about healthy work-life balance, diversity, inclusion & equity, indigenous relations, innovation, community engagement, corporate sustainability, and social wellbeing. We have employee groups for women, LGBTQI+, neurodiversity, and more Our employees play sport, fundraise, volunteer, learn, and have fun together.

How to apply

If this position is of interest, submit your application online.

Please note that no agency applications will be accepted at this time.


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