IT Helpdesk Support Level 1

3 weeks ago

Melbourne, Victoria, Australia Milestone IT (Milestone Information Technology) Full time

Added Wednesday 11th of September 2024 10:42:21 AM

Milestone IT is currently working with this brilliant Organisation who has an exciting opportunity for an experienced IT Helpdesk Consultant to join a great team.

Working with a small team of IT specialists, you will be providing Level 1 support to users both on and off-site.

Key Responsibilities include:

  1. Gathering information and raising tickets for the clients that call in.
  2. Providing IT support - queries and incidents raised by customers.
  3. Creating and managing Active Directory accounts and Exchange mailboxes.
  4. Responding promptly to service issues and requests.
  5. Performing proactive and reactive troubleshooting to identify potential problems.
  6. Maintaining clear and concise communications and records to support service delivery.

Skills we are looking for:

  1. Detailed knowledge of the Ticketing System.
  2. Detailed knowledge and experience of Windows 10 Operating Systems.
  3. Detailed knowledge and experience of Microsoft Office Suite.
  4. Detailed knowledge of Active Directory.
  5. Friendly, welcoming professional with good telephone manners.
  6. Well-presented, hardworking, and enjoys working in a team.
  7. Possess great written and verbal communication skills.
  8. Work well independently and productively within a small team environment.

This is a fantastic opportunity for someone looking for a challenging and exciting role. Please note, that candidates will receive an immediate response.

#J-18808-Ljbffr

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