General Manager

5 days ago

Sydney, New South Wales, Australia Big Bus Tours Full time

We're Big Bus Tours, the world's largest operator of open-top sightseeing tours.

We inspire the spirit of adventure across Europe, North America, the Middle East, and Asia Pacific with a vision to be the number one thing to do in every world-famous city. Our hop-on, hop-off sightseeing tours offer a flexible way to city discovery with a first-class customer experience. A Big Bus Tour turns tourists into explorers and leaves every passenger with a story to tell.

At Big Bus Sydney, we love being a part of the fabric of this magnificent city. Each member of our team takes immense pride in highlighting the breath-taking harbour, stunning coastal landscapes, and iconic architecture that define Sydney. Moreover, we are passionate about celebrating the richness of our culturally diverse community. Our success is not a destination, it's a journey. Come join the journey in this rewarding career path with Big Bus Sydney.

  • Vacancy: General Manager
  • Hours: Full Time
  • Location: Office is based in Banksmeadow

We are looking for a General Manager to join our dynamic Sydney operations team. As a General Manager, your primary objective will be to strengthen and grow the Sydney operation, ensuring sustainability, efficiency, and profitability. The role will be crucial in expanding market presence through product development, while strategically managing all key business levers to drive success.

The General Manager will oversee all aspects of daily operations, long-term growth planning, and financial performance while leading a team of around 40 employees.

This is a hands-on leadership role where approximately 70% of the time is spent actively engaging with the business, while also providing strategic direction and collaborating with our global leadership team.

Areas of responsibility include:

  1. Leadership: Be the visionary business leader, equally focused on customer satisfaction and team engagement. Adhere to the culture that "every moment matters" for both customer and employee relations. Maintain high work ethic standards, lead by example, and approach operational challenges head-on alongside the customer-facing team. Inspire and energize the team by fostering development through dynamic mentoring, motivational leadership, and comprehensive training to drive exceptional success and growth.
  2. Commercial Effectiveness: Improve passenger numbers and top line growth while maintaining or improving on a 47% EBIDTA margin by increasing the company's productivity through smart allocation of the assets and by recruiting, coaching, and counselling key employees and managers. Understand and comply with all local legislation. Oversee the daily delivery of our customer experience ensuring its highest quality while efficiently managing resources and costs. Hold overall responsibility for budgeting, expenditure, and cash management, with full accountability for the city's P&L.
  3. Deliver Objectives: Deliver each financial year budget targets by allocating resources, reviewing variations weekly and making proactive corrections and adjustments to the business operation.
  4. Communication and Collaboration: Coordinate efforts to build a strong business presence through collaboration with local tourism boards, local/state/federal government agencies, and Sydney community boards. Promote the company's reputation and consistently enforce ethical business practices.
  5. Industry Expert and Safety: Ensure product portfolio remains relevant to current trends in the market space (route and stops development) and keep aware of competitor activity. Ensure the business meets all operational, regulatory, and legal requirements and prioritize the safety and security of the operation.

At Big Bus Tours, how we do things is as important as what we do, that's why our ideal candidate is an excellent team player who can work effectively with stakeholders across the organisation. Operating in a fast-paced, 365-day-a-year industry, this role requires flexibility, resilience, and strong decision-making abilities to adapt to evolving business needs. Character may be important to us but there are a couple of minimum requirements for this role, these are:

  • Extensive commercial and operational background, particularly within the travel/tourism and/or leisure sectors.
  • Proficiency in managing a complex operation and P&L within a fast-paced, multi-channel environment.
  • Strong interpersonal skills to effectively engage and motivate employees, customers, partners, and local community boards.
  • Thrive in fast-paced environment, injecting energy and new ideas alike.
  • Flexibility to work over any 7 days of the week, as operational requirements may demand.

We are proud to offer all our colleagues a competitive benefits package which includes:

  • Perkbox Discounts Platform
  • Employee Assistance Programme
  • Performance Bonus Scheme
  • Complimentary Big Bus Tickets
  • & more.....

To apply for this role please click 'Apply', there is no lengthy application form and cover letters are optional. Once submitted, your application will be reviewed by the hiring manager(s). Due to the volume of applicants our vacancies regularly receive, please allow 2 weeks from the closing date to hear back regarding your application although our team will endeavour to contact every applicant as soon as practicable.

Seniority level
  • Director
Employment type
  • Full-time
Job function
  • Management
  • Industries: Hospitality and Travel Arrangements
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