Partner Success Manager

Our Purpose

At Xero, we're here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we're not only making life better for small business, we'll be building a stronger economy that can change the world.

How you'll make an impact:

As a Partner Success Manager, you will be working with our Partners who have a majority of their clients on Xero. You would be responsible for accelerating the growth of Xero Partners by increasing revenue from existing customers. More specifically, the Partner Success Manager role will enable sustainable growth, retention, support, and development of some of our most valued small and medium-sized Xero Partners in Australia.

This exciting role will include challenging the thinking of Xero Partners while helping them understand the value of the Xero Ecosystem and how to successfully embed and use the Xero Practice Tools, where applicable. You will be responsible for facilitating growth through education, strategy, and guidance.

What you'll do:

• Work with a selection of small and medium accounting and bookkeeping firms to strategize ways to increase their revenue and promote growth.
• Build a territory plan with the Territory Manager to increase revenue through Xero plan upgrades, increasing the mix of Business Edition plans, and grow the attach rate of connected payment services.
• Work closely with other in-team and cross-functional team members to deliver an amazing service.
• Plan and run client and Partner events designed to accelerate growth of revenue and new customers.
• Become a trusted advisor to our existing Partners, building strong rapport with them.
• Educate partners through the mechanics and benefits of the Xero Partner program.
• Ensure these Partners receive timely product and educational updates.
• Combat churn and risk of deletion through education and value proposition.
• Ensure Partners and staff attend webinars, events, and certification training.
• Educate Partners on all Partner resources available and remain certified.
• Collate feedback from Partners on feature requests and relay through the appropriate channels.
• Influence adoption of Xero's adjacent products.
• Early detection and mitigation of deletion risks.
• Drive online strategy deep within the practice, increasing the number of active users within each firm.
• Identify gaps in knowledge, strategy, or buy-in within a firm, closing these gaps and ensuring the Partner is aware of the resources available to them.
• Work closely with the Partner Consulting team to deliver individual and territory goals.
• Liaise/present with key add-ons to Partners.
• Develop customer programs, processes, and best practices including a deployment blueprint and tips for using the product.

What you'll bring with you:

• Knowledge of the workings of an accounting practice and its systems.
• Accounting qualifications.
• Experience managing long-term client relationships.
• Hands-on CRM database skills and experience.
• An interest in the emerging online accounting market.
• Proven sales performance and a results-driven mindset.
• Loads of initiative and ability to work autonomously.
• Outstanding communication and presentation skills, including strong public speaking skills.
• Ability to create a quick and strong rapport with Partners.
• Urgency to meet and exceed expectations of Partners.

Why Xero?

Offering very generous paid leave to use however you'd like (plus statutory holidays), dedicated paid leave to care for your physical and mental wellbeing, as well as an Employee Assistance Program to access mental health care for you and your family, health insurance, life insurance, and income protection, wellbeing and sports programmes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our human value, you'll do the best work of your life at Xero.