IT Manager

Location: Fully onsite, West End, Brisbane (Parking included)

We are seeking an experienced and hands-on IT Manager to join our Managed Service Provider (MSP) team in West End, Brisbane. This is a fully onsite role, requiring a dedicated professional with advanced expertise in Microsoft 365 (M365), IT infrastructure management, and client-focused service delivery.

If you're passionate about delivering exceptional IT solutions, managing security and identity systems, and driving operational efficiency, this role offers the opportunity to lead and shape IT operations for a diverse range of clients.

IT Infrastructure Management:

Oversee and manage IT systems and infrastructure for multiple clients, ensuring reliability, security, and scalability.

Manage identity systems (PIM, Conditional Access) and security platforms (Email, Endpoint, Firewall, Incident Management).

Administer endpoint management solutions using Intune, including device profiles, compliance policies, and user provisioning.

Perform advanced user administration tasks for Exchange, Teams (including Enterprise Voice), and M365 environments.

Configure and manage Unifi networks and Cloudflare DNS solutions.

Manage Remote Monitoring and Management (RMM) tools and Endpoint Management systems.

Provide onsite support for clients, ensuring timely resolution of issues and seamless service delivery.

Automation & Workflow Optimization:

Design and implement process automations using Zapier to streamline workflows and enhance efficiency.

Utilize Airtable for project management, database organization, and workflow optimization.

Collaborate with offshore teams, ensuring effective communication and alignment on client projects.

Provide mentorship and guidance to team members, fostering professional growth and performance excellence.

Client Engagement:

Act as the primary point of contact for clients, delivering exceptional service and maintaining strong relationships.

Understand client business needs and align IT solutions to meet their goals.

Technical Expertise:

Advanced proficiency in Microsoft 365 (M365) administration, including troubleshooting, identity management, and integrations.

Strong knowledge of Cloudflare DNS, Unifi networks, and endpoint management tools like Intune.

Experience managing IT security systems, including email security, endpoint protection, and firewall management.

Proven ability to administer Exchange, Teams (Enterprise Voice), and user environments.

Familiarity with RMM tools, Apple Business Manager, and compliance management.

Automation & Workflow Optimization:

Proficiency in Zapier for automations and workflow efficiency.

Experience with Airtable for project management and database organization.

Leadership & Communication:

Proven experience leading IT teams, including offshore staff.

Strong interpersonal and communication skills for managing team dynamics and client relationships.

General Skills:

Analytical mindset with a focus on problem-solving and innovation.

Strong organizational and time management skills.

Ability to work independently and collaboratively in a fast-paced environment.

Relevant certifications in Microsoft 365, IT infrastructure, or endpoint management.

Experience working in an MSP environment.

Exposure to platforms such as Cloudflare, VOIP, and Apple Business Manager.

Work onsite in a vibrant and collaborative environment in West End, Brisbane (parking included).

Opportunity to lead and shape IT operations for a variety of clients.

Gain exposure to cutting-edge technologies and innovative practices.

Be part of a team that values growth, creativity, and excellence.

If you're an M365 expert with extensive IT management experience and a passion for delivering exceptional client results, we'd love to hear from you

Salary match Number of applicants Skills match

Your application will include the following questions:Which of the following statements best describes your right to work in Australia? How many years' experience do you have as an Information Technology Manager? Do you have technical support experience? How many years of people management experience do you have? Do you have a current Australian driver's licence? What's your expected annual base salary? How much notice are you required to give your current employer?

New Medical Education Australia (Pty) Ltd