Senior Claims Consultant

Marsh Perth, Western Australia, Australia

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Marsh Perth, Western Australia, Australia

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We are seeking a talented individual to join our WorkCare Claims team at JLT Risk Solutions Pty Ltd. This role will be based in Perth - West Leederville.

JLT Risk Solutions Pty Ltd are a standalone business unit within the Marsh Pacific overarching business that enjoys a 95% market share cross Australia. We've developed a unique method to provide risk financing and management solutions for Local Government clients. JLT works with mutual funds in particular, demonstrates this ability to work innovatively with our clients to produce effective solutions designed to protect their assets, people and community. We proudly service over 500 Local Government organisations across Australia.

Our Perth team manage a not-for-profit industry based mutual indemnity scheme (LGISWA) owned by 145 Western Australia local governments and focused on meeting their unique requirements. To learn more please visit www.lgiswa.com.au

As a Senior Claims Consultant, Workers Compensation Claims Management, you will manage a portfolio of Workers Compensation claims. This role requires the Senior Claims consultant to deliver high quality claims management services, working collaboratively with the clients and our broader claims team to produce cost effective outcomes for the scheme. In turn, this brings the best outcome and timely settlement of claims.

We will count on you to:

• Deal efficiently with the client enquiries
• Contribute to planning and delivery of relationship management through regular and constructive communications with clients.
• Visit clients and legal providers regularly
• Providing end-to-end claims management
• Submit claims reports as required
• Continuously work towards professional development by attending external and internal sessions
• Ensure compliance with Workers' Compensation and Injury Management Act 2023 (WA), Workers' Compensation and Injury Management Regulations 2024 (WA) and the Principle and Standards as set out by the Regulator.

What you need to have:

• Extensive knowledge and insurance claims experience in Workers Compensation and claims
• Experience in the interpretation of relevant acts in making liability decisions
• Management of complex claims
• Demonstrate initiative and understanding when managing confidential information

What makes you stand out:

• Strong communications, personable and stakeholder management skills
• Computer literacy, including intermediate skills in MS Excel, Outlook & Word
• Good negotiation skills and ability to influence positive outcomes
• Self-motivation and organisational skills essential
• Ability to plan and work independently and prioritise workloads

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Please note: All offers of employment are contingent upon clear results of a thorough background check including criminal record check, previous employment history and financial stability. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.

About Marsh:

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world's top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

• Seniority levelMid-Senior level

• Employment typeFull-time

• Job functionConsulting
• IndustriesInsurance

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