Protective Security Officer

Protective Security Officer

Benefits:

• 2 x full-time ongoing roles
• Salary ranges from $113,574 - $125,720 per annum plus super, commensurate with experience.
• R ole can be based in Sydney / Bathurst / Gosford / Tweed Heads. Hybrid working options available and all flexible working arrangements considered including part-time, part-year and job-share.
• Wellbeing programs and resources available.
• Excellent career development and learning development opportunities.

About Us:

DCS is transforming the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make government work better.

The Department of Customer Service DCS is enhancing its protective security capabilities with the establishment of a permanent team to oversee protective security across the portfolio.

About The Role:

This is a new, ongoing role created to support the strategic enhancement of security capabilities and is an exciting opportunity for a security professional to join our team to shape and build protective security culture. The role sits within the DCS People and Culture Division and will work closely with all agencies across the portfolio.

In this role you will be part of a team responsible for ensuring the security governance, processes and operations for the DCS portfolio. The position will assist in providing expert security advice and solutions to address current and emerging security risks and opportunities. The role supports all aspects of security operations, risk management and governance whilst helping to build effective stakeholder relations and foster a strong security awareness culture.

A great opportunity to join a team of security professionals in building a portfolio wide capability.

We are an inclusive employer that fully supports flexible working and values our people for their diverse ideas, backgrounds and skills. We are committed to building a workplace that reflects the community we serve and welcome applications from everyone.

In this role you will support the development and delivery of:

• Effective and customer centric security operations, security risk management and advice to all stakeholders.
• Organisational security governance, policy and procedures.
• Organisational security plans and training and awareness material.
• Operational and technical aspects of security operations, including incident management, breaches and investigations and develop appropriate application of protective security measures to ensure a secure working environment.
• Participate in and contribute to a range of emergency, incident and safety planning activities.
• National security clearance holder management.

To be successful in this role you will have:

• Well-developed communication, organisation and negotiation skills with the ability tocommunicate routine technical information clearly.
• Solid skills in procedure writing, incident reporting and intelligence analysis.
• Skills and experience in working in a dynamic team environment.

To be successful in this role you will have:

• Experience and understanding of protective security, incident management, intelligence or a related field
• Experience in supporting security risk and threat assessments and a thorough understanding of risk assessment standards and methodology
• An understanding of the Australian Standard for Protective Security and the Australian Government's Protective Security Policy Framework
• A current National Security Clearance (Negative Vetting 1) or the ability to obtain one.

What we need from you:

An up-to-date CV (4 pages max) and a 1-page cover letter outlining how your skills and experience are aligned to the role.

For enquiries regarding this position, please contact Jim Henry or Ben Howard on dcsprotectivesecurity@customerservice.nsw.gov.au

A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.

Salary Grade 7/8, with the base salary for this role starting at $113,574 base plus superannuation

Click Here to access the Role Description . For enquiries relating to recruitment please contact Rodrigo Sandovall via Rodrigo.Sandoval@customerservice.nsw.gov.au.

Closing Date:Monday, August 25th, 2025 at 10:00 am

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Rodrigo.Sandoval@customerservice.nsw.gov.au or 02 9494 8351.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process