Guest Service Agent

4 weeks ago

Canberra, ACT, Australia Discovery Parks Full time
About Discovery Parks

Discovery Parks is a leading Australian tourism brand, part of the G'day Group. With over 2000 employees across Australia, we operate the country's largest network of holiday parks, offering exceptional customer experiences.

Key Responsibilities
  • Deliver outstanding customer service and build strong relationships with park teams, guests, and stakeholders.
  • Provide accurate information on availability and rates to customers, and respond to general inquiries by phone and email.
  • Process reservations, changes, and payments in accordance with company policies.
  • Check guests in and out, settle their accounts, and provide information about the resort and local areas of interest.
  • Collaborate with various business areas to ensure smooth operations.
  • Sell third-party products and merchandise as required.
  • Complete daily departmental checklists.
Requirements
  • Previous experience in reservations or front office roles within the hospitality industry.
  • Passion for delivering exceptional guest experiences.
  • Proficient computer skills, including knowledge of RMS or a comparable reservation booking system.
  • Excellent communication and interpersonal skills.
  • Ability to handle financial transactions accurately.
  • Strong organizational skills and attention to detail.
  • Flexibility to work weekends, public holidays, and evenings as required.
Benefits
  • Opportunity to join a dynamic team with an industry leader.
  • Discounted accommodation at over 300 G'day Group holiday parks nationwide.
  • Discounts with our G'day Rewards partners.
  • Service recognition awards.
  • Access to Employee Assistance Program.
  • Internal promotions and opportunities.
What We're Looking For

We're seeking an enthusiastic and customer-oriented individual looking for a challenging role in the hospitality industry.

A valid Working with Children's Check may be required for this position.

This role involves manual handling tasks, lifting up to 20kg, kneeling, squatting, handling chemicals, and using machinery.

Discovery Parks acknowledges the importance of Environmental, Social, and Governance (ESG) risk factors and sustainability in our daily operations and decision making.

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