Solutions Architect

2 weeks ago

Melbourne, Victoria, Australia KIT Consulting Group Full time

Due to a large portfolio of work we are looking for a Solutions Architect with Core Loyalty experience to join the team. The role is an initial 6 month contract with the strong likelihood of extension for the right person.

As a Core Loyalty Solutions Architect you will be working extensively on the loyalty ecosystem to ensure a cohesive network of products, services and touchpoints that will enhance customer experience and brand engagement.

Overview

Working with a supremely talented loyalty management team from across the Business, Vendors and IT this high-profile role will lead the development of innovative loyalty propositions, backed by data, customer research and market trends. You'll be responsible for creating a holistic solution reviewing tier management, designing new offers/ experiences and aligning loyalty efforts with broader business, vendor and customer goals. You will also be working alongside a collaborative team of managers, experience designers, insights partners and senior commercial leads, all focused on redefining what great looks like in the loyalty space.

What You'll Do
  • Lead the design and strategy of new loyalty propositions that drive acquisition, engagement and retention
  • Use data, insights and customer research to uncover member needs and identify emerging opportunities
  • Set the long-term roadmap for the loyalty program in line with customer segmentation and business priorities
  • Collaborate across marketing, tech, finance, product, commercial and data teams to bring propositions to life
  • Present strategy and updates to senior executives, with strong exposure and visibility across the business
  • Foster a culture of test-and-learn, customer obsession and innovation within the team
About You

This role will suit an architect with a passion for shaping an iconic product. It's taking a new loyalty management system and working with the business and vendor to shape it into a best of breed solution.

You will ideally possess
  • Proven experience in loyalty strategy, proposition design, or customer strategy
  • Experience working on loyalty products such as Salesforce, Eagle Eye & Mastercard to implement an outstanding ecosystem
  • Strong strategic and commercial acumen – able to link insight with action
  • Excellent communication, stakeholder engagement and presentation skills
  • Strong leadership and influencing capability – comfortable with senior visibility
  • A passion for understanding customer needs and market trends. This is working across Omni-channel solutions.
  • The ability to thrive in fast-paced, dynamic environments with high expectations
Contact

To discuss the role, please call Garry on or send through a copy of your resume and coversheet outlining suitability.

Seniority level
  • Mid-Senior level
Employment type
  • Contract
Job function
  • Information Technology and Design
Industries
  • Retail Apparel and Fashion

Location: Melbourne, Victoria, Australia

Salary: A$130, A$140,000.00

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