Quality Specialist

2 weeks ago

NewcastleMaitland, Australia Possability Group Full time
Overview

Quality Specialist (Investigations) position at Possability Group — Newcastle, NSW. Full-time role with salary packaging options. Lead investigations into serious incidents, complaints, and allegations to protect vulnerable individuals and improve care standards across Australia.

What You'll Be Doing
  • Lead investigations into serious incidents, complaints, and allegations—ranging from abuse and neglect to restrictive practices and WHS matters.
  • Gather and analyse evidence with precision, empathy, and procedural fairness.
  • Engage with regulators like the NDIS Commission, Child Protection, Ombudsman, and WorkSafe.
  • Deliver clear, trauma-informed reports and outcome letters that drive corrective action.
  • Support continuous improvement by identifying trends and embedding safer practices across services.
What You'll Bring
  • Certificate IV in Government (Investigations) or equivalent (desirable)
  • Tertiary qualifications in social work, disability, child protection, or related fields
  • Experience in investigations within OOHC, disability, or health sectors
  • Strong communication, analytical, and documentation skills
  • A commitment to safeguarding, quality, and professional growth
You'll also need (or be happy to obtain)
  • National Police Check
  • Working with Children Check
  • NDIS Workers Screening Check
Why You'll Love Working With Us
  • Purpose-driven work that protects and empowers vulnerable communities
  • Collaborative culture with passionate professionals across clinical, operational, and governance teams
  • Opportunities for growth in quality, risk, and safeguarding
  • Access to salary packaging of over $15K and flexible work options
  • Values-led organisation: Inspired. Courageous. Skilful. Responsive.
Ready to Make a Difference?

If you're a skilled investigator with a heart for justice and a mind for detail, we want to hear from you. Apply now to help us build safer, stronger communities—one investigation at a time.

For more information, or a copy of the Position Description, please contact Jason from the Possability Recruitment Team on 0408 720 280.


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