CBS Assistant

Overview

CBS Assistant– Permanent

Salary: From £23,600 + annual bonus & benefits

Work Level: 1

Location: Newcastle

Office Attendance: Our roles are hybrid; the current shift pattern means you should be able to travel to and work from our Newcastle office one full week in three.

Closing Date: Applications close 30/09/2025.

We deal in the personal—from pet insurance for your best friend, and home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you've worked hard for. We always work with heart to help our customers and look after our people.

Opportunity

We're recruiting Claims Business Support Assistants in our Newcastle Office. You'll provide administrative support to the Home and Car Claims Functions.

You may use standard and specific guidelines and procedures to complete tasks. You'll understand when to seek help and/or escalate to a more senior role. Ideally requires familiarity with the call centre systems and knowledge of the insurance claims products and services.

The Role

• A general administration function in a busy team, being able to multi-task, adapt and use various IT applications on a daily basis.
• Developing, adhering to and maintaining excellent procedural or technical skills.
• Operational Compliance. Following a straightforward mandatory procedure to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.
• Organising and prioritising own work schedule each day in line with changing priorities.
• Document Management - maintaining files and records.
• Accurate data input into various claims systems.
• Highlighting any customer issues identified via daily processes.
• Using stand-alone supplier portals on a daily basis to instruct, update or make payments to support our customer claims.

We need you to have

• Accountability & being adaptable to meet commitments.
• Ability to communicate effectively & delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Knowledge of and adheres to the most effective and efficient processes to get things done, with a focus on accuracy and continuous improvement.
• Ability to build strong team relationships and delivers customer-centric solutions.
• Ability to relate openly and comfortably with diverse groups of people.
• Good and timely decision-making skills, that keep the organisation moving forward.
• Ability to manoeuvre comfortably through complex policy, process, and people-related organisational dynamics. Works in a way that aligns with the culture.

And if you have any of these, even better

• Actively seeks ways to grow and be challenged using both formal and informal development channels.
• Demonstrates Self-Awareness.
• Plans and prioritises work to meet commitments aligned with organisational goals.
• Knowledge of call centre systems and insurance claims products and services.
• We don't expect you to tick every box, and if you feel you hit most of the brief, it's worth exploring to further develop your career here with us.

What's in it for you?

• Prepare for your retirement with our colleague pension scheme.
• Virtual GP Service for you and your family 365 days a year.
• Performance related annual bonus.
• Indulge in a generous holiday allowance with a minimum of 7.2 weeks.
• Embrace the benefits of our Colleague Clubcard, enjoy a 10% discount that increases to 15% every payday (worth up to £2K). A second card is provided to share with someone else.
• Family-oriented initiatives, including enhanced maternity leave pay, a shared parental leave policy, and a generous 8-week paid paternity leave.
• A place to get on – ongoing learning opportunities and award-winning training to help you achieve the job and career you want.

Everyone's welcome

We are committed to building a more inclusive workplace and celebrating what makes colleagues unique. A diverse business helps us deliver on our purpose to serve our customers, communities, and planet a little better every day.

Additional Information

We know the importance of balancing work with life's other commitments. Please talk to us at interview about the flexibility you need; we're committed to exploring part-time and flexible working opportunities, at every level of the organisation.

Interviews

Interviews are expected to be held from Oct 2025.

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