Client Services Team Leader

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• Part-Time, 30 hours per week, parental leave cover
• Work for a multi-award-winning iconic community health organisation
• Generous salary packaging options to reduce your cohealth taxable income
  
  

Footscray, Australia

Reference:

• Part-Time, 30 hours per week, parental leave cover
• Work for a multi-award-winning iconic community health organisation
• Generous salary packaging options to reduce your cohealth taxable income
  
  

So why cohealth?

cohealth leads the way in reducing health and social inequity in partnership with people and the communities in which they live. Named Premier's Health Service of the Year (Primary) and the Supporting LGBTIQ+ Health Service at the Victorian Public Healthcare Awards, cohealth's 1000 staff demonstrate courage, leadership, innovation, and agility in their commitment to providing inclusive and culturally safe health services that protect the human rights of all people of all gender identities, sexualities, ages, cultural and linguistic backgrounds, faiths, and abilities.

Our inclusive workplace culture enables staff to bring their whole selves to work, where uniqueness is valued, and people experience a feeling of belonging. Our aim is for everyone to thrive in their role. Please click here to find out more.

About The Role

The Client Services Team Leader (CSTL) is responsible for contributing to the continuous improvement and efficiency of client reception.

The CSTL is required to lead a team of Client Services Officers (CSOs) and directly oversee the general reception and waiting area, and provide assistance to the full range of clerical and administrative functions for cohealth.

Please refer to the Position Description for more information.

Your Duties Include

• Responsible for the day-to-day provision of excellent service delivery of the Client Services program across our services
• Drive continuous improvement of and evaluate the Client Services staff's customer service provision
• In conjunction with Practice Manager, implement and maintain the operation manual to support the practices and day-to-day responsibility
• Work collaboratively with other Team Leaders and CSO Team Development Manager to lead and model cohealth values
  
  

What Cohealth Offers

• Exciting Parental leave benefits
  • cohealth offers primary carers 14 weeks paid parental leave upon completion of only 6 months of continuous service
  • Eligible co-workers will continue to receive superannuation on unpaid parental leave as well
• Salary packaging to suit you - tax free amount of up to $15,900 p.a (mortgage, rent, or credit cards) and a further $2,650 p.a (meal, entertainment expenses and holiday accommodation) alongside generous reward programs from our salary packaging providers. Find out more on salary packaging here:
• Novated Leasing available
• Counselling services for you and your immediate family through our EAP-Access provider, and mindfulness, resilience, and wellbeing programs
• We offer inclusion, equality, and opportunity in a workplace where making a difference counts (based on our guiding principles and values)
  

Our Ideal Candidate

• Demonstrated experience in leading and supporting administration functions, ideally front of house/reception areas
• Demonstrated experience in leading and developing a team through strong application of human resource practices including staff management, recruitment experience and coaching and development of staff
• Have strong understanding of reception requirements across the organisation
• Demonstrated commitment to strong customer service for cohealth
• Experience in utilising databases preferably Best Practice and TrakCare
  
  

Application Process

To apply for this job click on apply now and you will be asked to upload your CV/ resume and Cover Letter.

We will be conducting interviews for this role as applications are received.

Applications close on the mentioned date at 10.00 PM.

If you have any questions regarding this role, please contact Umali Jayasooriya on

All appointments are made subject to a satisfactory Nationally Coordinated Criminal History Check (NCCHC), a Working With Children Check (WWCC), complete a Pre-Employment Declaration Form, evidence of legal rights to work in Australia, and evidence of vaccination.

Successful applicants will be required to provide evidence of immunisation assessment including Influenza within 12 weeks of commencement [B]. This is in accordance with the Victorian Minister of Health Mandatory Vaccination Orders and legislated requirement for influenza vaccination.

Applications Close: 31 Aug 2025Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typePart-time

Job function

• Job functionOther
• IndustriesHospitals and Health Care

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