Manager Customer Advocacy

About JetstarWe're Jetstar. You may know us for our famous low fares, but did you also know that we've flown more than 400 million customers since we launched in Australia in 2004? In fact, each week we operate around 3,000 flights to nearly 40 destinations across Australia, New Zealand, Asia and the Pacific. And we're not just an Australian airline either -...

Role OverviewThis role plays a vital part in helping to investigate and find resolutions for customer complaints related to hardship and credit reporting. You will work closely with various stakeholders across the bank, AFCA, and other external organisations to deliver exceptional customer experiences.Key Performance IndicatorsSolve customer complaints in a...

About the RoleDevelop strategic marketing plans for property management services and advocacy initiatives.Enhance brand visibility through targeted marketing campaigns, social media engagement, and community outreach.Create compelling marketing materials that highlight our services and advocacy efforts.We are looking for a dynamic marketing professional who...

About JetstarWe're a low-cost airline group with operations across Australia, New Zealand, Asia, and the Pacific. Our history dates back to 2004, when we first launched in Australia. Since then, we've flown over 400 million customers. Every week, we operate around 3,000 flights to nearly 40 destinations.As a leading low-cost airline group, our fleet consists...

We're seeking a highly skilled professional to join our team as the Premium Wine Customer Advocacy Lead. As a key member of our team, you will be responsible for developing and executing a comprehensive strategy that drives customer engagement and loyalty across the premium wine segment.About the RoleDevelop and implement a customer-centric loyalty program...

We are seeking a dedicated and compassionate Client Advocacy and Support Manager to join our team in Melbourne. In this role, you will be responsible for advocating for the rights and interests of individuals with disabilities, ensuring their needs are met and exceeded.You will work closely with clients, families, and healthcare professionals to develop and...

Our ApproachAt Arthur J. Gallagher & Co., we take a comprehensive and collaborative approach to delivering exceptional customer service. We believe in empowering our employees to take ownership of their work and make decisions that align with our company values. We also prioritize ongoing education and development, recognizing that our employees are our...

Company OverviewThe Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We have a rich history of serving communities and transforming lives.Job DescriptionThe Transitional Housing Case Manager will be responsible for delivering high-quality case management and outreach services to individuals experiencing...

About the RoleThe Escalation and Event Management (E2M) 'Event Management' team works to identify widespread and systemic customer facing problems for Amazon Web Services. We are responsible for monitoring internal tools to identify customers impacting issues, when an issue is identified we ensure the appropriate business and technology leaders, and their...

About the RoleWe are looking for a highly experienced Senior Policy Advisor to provide policy strategic direction to the Australian Physiotherapy Council (APC).The successful candidate will work closely with the CEO to develop and implement policies that ensure the safest and most ethical physiotherapist workforce.Key responsibilities include advising on...

Job DescriptionWe are seeking a highly motivated and experienced professional to join our team as an International Advocacy Fellow. The successful candidate will play a key role in advancing our mission to promote peace, justice, and human rights in the Middle East region.The fellow will be responsible for developing tools and research that produce...

Leadership in Life Insurance IndustryWe're looking for an experienced professional to lead our Retail Claims team, leveraging their knowledge and skills to drive exceptional customer experiences.This role requires a strong ability to coach and mentor Case Consultants, implement a high-performance culture, and optimise claim duration for customer benefit.Key...

We are seeking a highly skilled Claims Consultant to join our Melbourne-based team. As a Claims Consultant, you will be responsible for managing and processing insurance claims, ensuring that all client interactions are professional and courteous.About NES Global Talent:Our company specializes in finding talented professionals for various industries,...

As a Disputes Associate with MinterEllison, you will have the opportunity to work with a talented team of lawyers on exciting projects in the construction and infrastructure sector.The role requires a commercial approach, superior drafting ability, and a strong attention to detail. You will need to demonstrate solid dispute resolution experience and the...

Drive Customer Success and GrowthLucid Software is committed to helping our customers achieve impactful outcomes aligned with their business goals. As a Senior Customer Success Professional, you'll be instrumental in ensuring our customers get the most value from our solutions.Job Description:Develop a deep understanding of the Lucid Suite, demonstrating its...

ResponsibilitiesOnboarding & Training: Lead customer onboarding processes, ensuring smooth adoption of products or services, and provide training as needed.Customer Relationship Management: Build and maintain strong, long-lasting customer relationships. Serve as the primary point of contact for customers, addressing any concerns or needs.Proactive Support:...

Job Function: Administration / SecretarialWork Type: Ongoing - Part TimeAbout this roleOngoing part time (0.8 FTE) role with career progressionSalary range: $56,951 - $76,425 (pro rata) plus super plus salary packagingUp to $15,900 in salary packaging and hybrid WFH & office modelAbout the roleAs an Administrative Services Officer, you will provide support...

About Lucid SoftwareWe are a leading company in the AU market, providing innovative solutions to our customers. Our Customer Success Team plays a crucial role in ensuring our clients derive maximum value from our products.In this position as a Customer Success Manager, you will work closely with a portfolio of strategic accounts, gaining a deep understanding...

Empower Customer SuccessLucid Software is dedicated to creating an environment where our customers can thrive. As a Customer Success Manager, you'll be responsible for ensuring our customers get the most value from our solutions.Responsibilities:Develop a strong understanding of the Lucid Suite, demonstrating its capabilities and benefits across various use...

Direct message the job poster from OrdermentumHead of People & Culture @ Ordermentum Pty Ltd | Culture, Leadership, CollaborationThis role could be based in either Melbourne or SydneyDo you want to join a team striving to transform how an industry trades through technology?Do you want to be part of a fun, diverse team of over 100 who are rapidly growing in a...