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Client Care Representative | Clinical Administration - Five Dock - Thu & FriJoin to apply for the Client Care Representative | Clinical Administration - Five Dock - Thu & Fri role at Sonova GroupClient Care Representative | Clinical Administration - Five Dock - Thu & Fri5 days ago Be among the first 25 applicantsJoin to apply for the Client Care...
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Sydney, New South Wales, Australia Sonova Group Full time

Client Care Representative | Clinical Administration - Five Dock - Thu & Fri

Join to apply for the Client Care Representative | Clinical Administration - Five Dock - Thu & Fri role at Sonova Group

Client Care Representative | Clinical Administration - Five Dock - Thu & Fri

5 days ago Be among the first 25 applicants

Join to apply for the Client Care Representative | Clinical Administration - Five Dock - Thu & Fri role at Sonova Group

Get AI-powered advice on this job and more exclusive features.

Love interacting with people and providing 5-star customer service?

Want to make a difference in people's lives?

Looking for a role with purpose and potential?

We have an exciting opportunity for a dedicated and hands-on customer service/admin professional at our hearing clinic in Five Dock, NSW.

You will play an important role within our business providing exceptional service to our predominantly older clientele and helping them manage their hearing health in this diverse client facing role. Full training and ongoing support provided.

This is a permanent part-time position, working a fixed roster on Thursdays and Fridays from 9:00am to 5:00pm.

Who are we?

Connect Hearing is a leading provider of hearing health care services with a network of 180+ clinics nationwide. We are passionate about helping people enjoy a better hearing experience so they can stay connected to the world they love. Our highly-trained hearing care specialists are helping thousands of people every day to overcome hearing loss and improve their quality of life.

We are proud to be part of Sonova, the leading manufacturer of innovative hearing care solutions, present in over 100 countries across the world. Our talented employees all over the world know they contribute to something greater than themselves – they create a life without limitation through the sense of hearing. Join our mission and become part of our team

What will you be doing?

Welcoming our clients and managing their experience for optimal outcomes
Scheduling and confirming appointments for our clients
Providing administrative support to our Clinicians (Audiologists/Audiometrists)
Efficiently managing the day-to-day operations of our clinics
Learning and competently using a range of software and applications

What do you need to be successful in this role?

A passion for delivering an amazing client experience
Great communication and active listening skills
Resilience, self-motivation and lots of energy
Excellent organisational and time management skills
Ability to work autonomously and effectively within a team
Focus on results and the best possible outcomes for both our clinic and our clients
Intermediate computer skills
An interest in learning about features and basic repair/maintenance of hearing aids
Prior experience in customer service/admin

What's in it for you?

Competitive remuneration package including base salary plus monthly performance bonuses
Salary packaging options
Paid Parental Leave
Uniform Allowance
Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub
Generous employee discounts on Sonova Products for yourself and your family
Online Wellbeing Centre & Employee Assistance Program (EAP)
Access to the LinkedIn Learning Platform
Opportunity to grow and develop in your role and beyond
A values driven and people-centered culture
Being a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry
A genuinely rewarding role with purpose and meaning

Sounds interesting?

If you feel that this opportunity is right for you, we would love to hear from you

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
Seniority level

Seniority levelEntry level

Employment type

Employment typePart-time

Job function

Job functionCustomer Service
IndustriesMedical Equipment Manufacturing

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