Full Time Sales Advisor

4 weeks ago

Melbourne, Victoria, Australia H&M Full time
Overview

As the Sales Advisor, you are the friendly faces that greet our customers and embody the heart of our brand.

You'll have the opportunity to provide customers with high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor, you'll play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor.

Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you\u2019ll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, in collaboration with your team, you\u2019ll create moments that matter.

While previous experience in customer service and familiarity with fabrics are nice to have, they\u2019re not mandatory.

Responsibilities
  • Process deliveries, replenish stock and merchandise the latest garments on the shop floor
  • Greet customers and provide high-level service at every turn
  • Assist at the cash desk and in fitting rooms
  • Collaborate with team to create welcoming experiences
Qualifications
  • Customer-focused; you have a genuine interest in getting to know our customers and offering an experience and level of service to match their expectations
  • Proactive; you use your initiative to provide customers with a memorable shopping experience
  • Curious; you seek opportunities to improve everyday processes and routines and take proactive action where needed
  • You listen to and show interest in others\u2019 ideas and opinions
  • You\u2019re honest and genuine in your approach
  • You are interested in fashion and trends
  • You are communicative, positive and open-minded
  • You\u2019re willing to learn and adapt
  • You\u2019re collaborative, inclusive and supportive of others
Additional Information

This is a full-time position of 38 hours per week.

Benefits:

We\u2019re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you\u2019ll enjoy a 25% staff discount across all H&M Group brands d available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here. Additionally, you can also enjoy the following benefits:

  • Clothing Allowances
  • Annual Leave
  • Medical Leave
  • Development Opportunities
Inclusion & Diversity

At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That\u2019s why we consider all dimensions of diversity throughout our recruitment processying ensuring our workforce reflects the richness of the communities we serve.


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