Sap Academy For Services

We help the world run better

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

ABOUT THE SAP ACADEMY FOR SERVICES & CONSULTING

The Academy aligns with the SAP Customer Services & Delivery team supporting our customers in their digital transformation. We sustain the adoption of SAP software and ensure that our customers can successfully plan, implement, integrate, and operate their software, including continuous improvement, quality management, problem solving, and knowledge transfer.

The SAP Academy for Services & Consulting is a 12-15 month graduate program to start your career. This program consists of classroom-based learning including rotation opportunities with a predefined focus role within the business.

Throughout the program, you will build the foundations needed for success in the Customer Services & Delivery business. Our rotations enable you to gain comprehensive experience and understanding within different lines of business relevant to your end role, such as consulting, project management, technical, and solution support.

THE ROLE OF TQM IN SAP PREMIUM ENGAGEMENT

As an integral part of the SAP Customer Services & Delivery strategy, the Premium Engagement (PE) business led by Technical Quality Managers (TQM) is a strategic advisory for primarily the largest SAP customers. It brings SAP's innovations, realizes and accelerates adoption and consumption of SAP Solutions across hybrid and cloud landscapes, and delivers on promises and expected outcomes. Premium Engagement offerings have a critical role in driving customer success and the success of the Customer Services & Delivery organization.

The SAP Technical Quality Manager is responsible for the overall delivery of contracted services and building long-lasting engagements across the entire customer landscape and end-to-end business processes in SAP solutions' scope. They work with customers with Premium Engagement contracts, e.g., MaxAttention and ActiveAttention.

We are looking for a team member who is keen to learn and demonstrate the following:

• Strong customer engagement skills to develop into a Trusted Advisor within a large, enterprise client
• Service delivery understanding and value-management mindset, with focus on project-managing PE services delivery as TQM: resourcing, staffing, scope management, risk and issues management, escalation management
• Understanding of overall enterprise architecture across private cloud, SaaS, and on-premise solutions including integration
• Business acumen and understanding: ACV (annual contract value) contract renewal, solutioning, procurement, customer retention, managing P&L at the contract level
• Working as a core member of a virtual account team and orchestrating cross-account internal governance
• Analysis of customer situation and requirements, including business requirements, program/project, IT, transformational, architecture, development, infrastructure, and operational topics
• Engagement governance, executive reporting & presentations
• Gain or have previous experience in design, implementation, and change management projects
• Facilitation, negotiation, and de-escalation skills

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

• Bachelor's degree or equivalent tertiary study
• 0-3 years' work experience with customer-facing roles
• Team player with the ability to work independently and take ownership of tasks
• Good listener with excellent communication skills, empathetic, collaborative
• Resourceful self-starters with strong interpersonal skills eager to learn
• Interested in technology, innovation, and digital platforms solving business challenges
• Problem-solvers who are ambitious, passionate, resilient, proactive, open-minded, and able to manage pressure

EXPECTATIONS AND TASKS

• Learn and understand the Customer Services & Delivery portfolio for relevant solution areas and deliver according to service specifications
• Conduct job rotations relevant to the role with various teams within the business, meeting performance requirements
• Participate in case studies, classroom, self-paced learnings, and on-the-job training
• Work on projects demonstrating communication, interpersonal skills, and a strong work ethic
• Show problem-solving, time management, and communication skills during training and rotations
• Build and maintain relationships with internal and external stakeholders
• Communicate effectively to handle and explain customer situations
• Adapt to new technologies in a dynamic environment
• Drive the adoption of Rise with SAP methodology and tools like CALM, Signavio, LeanIX, BTP to maximize customer investment

BRING OUT YOUR BEST

SAP innovations help more than four hundred thousand customers worldwide work efficiently and use insights effectively. Known for leadership in ERP software, SAP has evolved into a leader in business application software, analytics, intelligent technologies, and experience management. As a cloud company with millions of users and thousands of employees, we are purpose-driven and future-focused, fostering a collaborative environment and personal development. Join us to bring out your best.

WE WIN WITH INCLUSION

SAP's culture promotes inclusion, health, well-being, and flexible work. We believe diverse capabilities strengthen us and invest in our employees to unlock full potential and create a better world.

SAP is committed to Equal Employment Opportunity and provides accommodations for applicants with disabilities. For assistance, contact Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, with specific conditions for Vocational Training roles.

Qualified applicants will be considered regardless of age, race, religion, national origin, ethnicity, gender, sexual orientation, gender identity, veteran status, or disability, in accordance with legal requirements.

Successful candidates may undergo background verification.

AI Usage in Recruitment

For responsible AI use in recruitment, see our Guidelines for Ethical Usage of AI. Violations may disqualify applicants.

Requisition ID: | Work Area: Consulting and Professional Services | Travel: 0-30% | Career Status: Graduate | Type: Full-Time | Locations: Sydney / Brisbane / Canberra #LI-Hybrid

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