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Customer Service Officer

1 month ago

Newcastle, New South Wales, Australia ClearCompany Full time

About the Company

Supagas is a fast growing national, leading supplier of cylinder gases such as LPG, Industrial Gases, Hospitality Gases and Helium. We are rapidly building a reputation for growth and success based on an exceptional "YES WE CAN" customer service offering and quality product in the highly competitive market.

About the Role

Join our Customer Service team on a Full Time, permanent basis at our Newcastle branch based at Thornton.

Duties
  • Provide an exceptional customer service experience with a "Yes We Can" attitude
  • Handling all customer queries in a professional and timely manner
  • Answering a high volume of inbound calls, placing orders (data entry), and assisting customers with their day-to-day enquiries
  • Providing customers with product, services and procedural information in a clear and simple way always ensuring accuracy
  • Supporting internal and external sales with new and prospective customers
  • Supporting Operational teams to ensure the customers' expectations are exceeded
  • Demonstrate ownership of customer enquiries, ensuring follow through in a timely manner
  • Maintain existing Supagas customer accounts with utmost professionalism
  • Assist with branch sales through conversion of phone and email enquires
  • Achieve set targets and KPI's
Skills & experience
  • Previous experience in a high-volume inbound customer service or contact centre
  • A passion for customer service
  • Exceptional interpersonal and communication skills with the ability to interact with a diverse range of people
  • Intermediate computer skills with accurate Data entry (Inhouse system training will be provided)
  • Professional telephone manner
  • Ability to multi-task and prioritise your work (email and phone)
  • Attention to detail, time management & problem-solving skills
  • A professional approach and positive attitude towards your work and teammates
  • Ability to work to deadline
  • Administration/Account Reconciliation experience favourable though not essential
  • The successful candidate will be required to attend a pre-employment medical
Benefits
  • Generous base salary plus superannuation.
  • Ongoing support and training provided.
  • Work for an Essential Service.
  • Uniform available
  • The successful candidate will be required to attend a pre-employment medical
  • Fantastic rewards program
Most importantly at Supagas we value attitude above all else. We are looking for the next team player to embody the 'Yes We Can' ethos

If you believe you possess the skills and experience listed above and want to be the next member of the Supagas Team please, click apply below

Shortlisted candidates will be contacted onlybelow
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