Customer Insights Analyst

5 days ago

Sydney, New South Wales, Australia Allianz Popular SL. Full time

Partnering with stakeholders to formulate and document business requirements for new analysis.

  • Reporting and communicating customer insights.
  • Acting as a central reference and information source of stakeholders, providing information and guidance in interpreting data for decision making.
  • Investigating and analysing business processes and work practises, and their impact on the customer and business outcomes by identifying inefficiencies and recommending optimal business practises and systems functionality.
  • Loading analytical solutions into operational practises, applying systematic test plans and quality assurance processes to ensure quality and integrity.
  • Using data and modelling techniques to identify root causes of issues and uncover opportunities for future state system design.

About You

  • Experience in conducting complex data analysis utilising analytical software tools and techniques. Experience with SQL is essential.
  • Experience with dashboarding tools e.g., Power BI, Tableau or MicroStrategy.
  • Translation of data analysis into insight.
  • Proven ability to translate and articulate business needs into data analysis plans.
  • Ability to interpret and analyse complex information, extract meaningful insights and evaluation options.
  • Ability to navigate complexity and ambiguity and provide pragmatic solutions to meet stakeholder expectations.
  • Excellent verbal and written communication skills.
  • Ability to plan and prioritise effectively, organize tasks and manage competing demands.

Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day

Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.

Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.

Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program - own a piece of your employer

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