Change and Release Manager

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* We will only be considering Australian Citizens and Permanent Residents for this role*

Location: This role can be based in either our Sydney or Melbourne offices.

Change and Release Manager

At Optus, we don't sit back and let the future happen to us - we're out there making it. By expanding into new technology and relentlessly improving every day, we're creating a better tomorrow for all Australians.

We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers.

We're on the lookout for a Change Manager with a technical background to join our Service Management Office in Enterprise Business. In this role, you'll govern and execute change and release processes across infrastructure, networks, and enterprise systems — ensuring seamless delivery with minimal disruption. This isn't about organisational change — we want someone who understands the technical depth of IT systems, networks, and platforms, and who thrives in large-scale managed environments.

You'll be working within an ITIL-aligned framework, collaborating across technical teams, vendors, project delivery groups, and business stakeholders to manage risk, maintain stability, and drive continuous improvement across all customer change and release activity

Your Day-to-Day:

Manage the full lifecycle of technical change requests, from assessment and CAB coordination through to implementation and post-implementation review.

Govern and oversee all release management activities – ensuring effective scheduling, planning, deployment and rollback for system updates, infrastructure upgrades, and critical enterprise releases.

Collaborate with DevOps and engineering teams to drive automation and CI/CD adoption, reducing manual effort and increasing release reliability.

Maintain compliance with Optus and customer ITSM policies, ensuring that changes are accurately tracked, evaluated, and reflected in the CMDB.

Coordinate across internal and external stakeholders to reduce risk, prevent change-induced incidents, and maintain operational stability.

What We're Looking For:

3+ years in technical change and release management, preferably in a large-scale managed services or enterprise ICT environment.

Deep understanding of ITIL processes (ITIL Foundation required; Intermediate or Expert certifications highly regarded).

Hands-on experience coordinating technical changes, running CABs, managing release plans, and executing structured rollout and rollback procedures.

Exposure to DevOps environments, including familiarity with CI/CD tools (e.g. Jenkins, Ansible, Bamboo) and deployment automation.

Experience with ServiceNow or other ITSM tools, plus working knowledge of CMDB and configuration management processes.

Strong understanding of networks, infrastructure, and cloud platforms (AWS, Azure, or GCP experience desirable).

Australian Citizenship (mandatory) and eligibility for AGSVA Baseline security clearance (current clearance highly regarded)

What's in it for you?

3 days in the office, 2 days remote – with flexible hours to suit

Inclusive gender neutral paid Parental Leave of up to 16 weeks

Competitive leave including 2 additional 'Connected Leave' days

All Optus employees have access to resources, webinars and support via the 'Parents at Work portal'

Own your own growth by accessing an extensive online and facilitator led learning catalogue.

Connect at work through our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans, Yarn Network, Wellbeing Network and Young Professionals.

Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office

Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon

Ready to take the first step in your tech career? Apply now

Keen to see what it's really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes

At Optus, we are strengthened by others and that means valuing diversity and saying 'yes' to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170. We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours.