Coordinator, Fulfillment

4 weeks ago

Canberra, ACT, Australia Operations Full time

Join to apply for the Coordinator, Fulfillment role at Accurate Background.

When you join Accurate Background, you're an integral part of making every hire the start of a success story. Your contributions will help us fulfill our mission of advancing the background screening experience through visibility and insights, empowering our clients to make smarter, unbiased decisions.

Are you a proactive problem-solver with a strong sense of integrity and a passion for delivering great service? We're looking for someone who takes initiative, adapts quickly to shifting priorities, and thrives in a collaborative, fast-paced environment. You bring a positive, team-oriented attitude and are always thinking a step ahead. In this role, your strong coordination and administrative skills will be key to ensuring smooth operations and a seamless experience for both internal teams and external customers. A commitment to continuous improvement and customer-centric service delivery is essential. If you're organized, adaptable, and enjoy making a meaningful impact—this could be the perfect fit.

Responsibilities
  • Provide customer support for use of the Accurate Background platforms.
  • Undertake checks and verifications offered by Accurate Background, including individual check types, batch processes, and case management.
  • Ensure accurate information is gathered and efficient record keeping.
  • General back office administrative support including scanning and mail collection.
  • Carry out other duties as required by Accurate Background management.
  • Continually strive to raise the profile and reputation of Accurate Background and its service delivery activities.
  • Assist in developing a positive working relationship between clients and all employees.
  • Ensure that all interface with clients reflects well upon Accurate Background.
Qualifications
  • Experience in case management and administrative tasks where accuracy and attention to detail are critical.
  • Advanced knowledge of Microsoft 365 (in particular Word and Excel).
  • Strong computer skills and problem-solving capability.
  • Good communication skills, both verbal and written.
  • High level of motivation and personal integrity.
  • Knowledge of and commitment to quality improvement and customer-focused service delivery.
  • Commitment to teamwork to help ensure the overall achievement of team goals and objectives.
The Accurate Way:

We offer a fun, fast-paced environment, with lots of room for growth. We have an unwavering commitment to diversity, ensuring everyone has a complete sense of belonging here. To do this, we follow four guiding principles – Take Ownership, Be Open, Stay Curious, Work as One – core values that dictate what we stand for, and how we behave.

About Accurate Background:

Accurate Background's vision is to make every hire the start of a success story. As a trusted provider of employment background screening and workforce monitoring services, Accurate Background gives companies of all sizes the confidence to make smarter, unbiased hiring decisions at the speed of demand. Experience a new standard of support with a dedicated team, comprehensive technology and insight, and the most extensive coverage and search options to advance your business while keeping your brand and people safe.

Accurate is an equal-opportunity employer and is committed to hiring talented and qualified individuals with diverse backgrounds. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

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