Bookings and Events Officer

4 weeks ago

Melbourne, Victoria, Australia National Trust SA Full time

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The National Trust of Australia (Victoria) (NTAV) is an independent, non-profit organisation supported by a large community base. We are Victoria's premier heritage and conservation organisation, and the major operator of historic places open to the public across Victoria.

About the role

We are seeking energetic, customer-focused individuals to join our Bookings team. You will assist in the daily operations of reservations and enquiries for NTAV properties and events, delivering high-quality service through our range of products in a timely and professional manner while maintaining the values and integrity of the Trust.

Your duties will include

Reporting to the Executive Manager - Commercial, your role will involve:

  • Providing a high level of customer service to a range of customers and members,
  • Responding to general enquiries in a professional and efficient manner,
  • Communicating with property staff for seamless transition between bookings and operations,
  • Coordinating group bookings including education, school holiday programs, corporate and other groups,
  • Processing a range of commercial bookings, including filming, photography, and venue hire,
  • Working within the Trust's event and program ticketing system, including sale, transfer, and refund of tickets, and
  • Contributing to team goals and targets.

About you

  • Experience in reservations, bookings, or ticket sales
  • Experience in customer service
  • Exceptional sales skills
  • Experience in the tourism and sales industry
  • Professional phone manner
  • High level of organisation and problem-solving skills, with the ability to work under pressure
  • Flexibility and adaptability in responding to enquiries promptly
  • Commitment to growth and development

Applications will close once a suitable candidate is found. To submit your application in PDF format, click the apply button. Applications should include a cover letter addressing your experience and skills related to the responsibilities and selection criteria.

Thank you for considering a role with the National Trust of Australia (Victoria). The Trust values community support.

Any employment offer will be subject to a satisfactory Police Records check and Working with Children check.

We are committed to building a diverse and inclusive workforce. Aboriginal and Torres Strait Islander peoples are encouraged to apply.

How do your skills match this job?How do your skills match this job?

Sign in and update your profile to gain insights.

Your application will include the following questions:

  • Which statement best describes your right to work in Australia?
  • How many years' experience do you have as an Events Officer?
  • Do you have customer service experience?
  • What's your expected annual base salary?

Hospitality & Tourism 101-1,000 employees

The National Trust of Australia (Victoria) actively protects and conserves places of heritage significance for future generations.

Perks and benefits include flexible working, gym membership, and NTV membership.

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