SAP CX Functional Consultant

At Wesfarmers Health we strive to make health, beauty and wellness experiences simpler, more affordable and easier to access for all Australians. Our portfolio includes well-known names like Priceline and Priceline Pharmacy, as well as our medi-aesthetics brands, Clear Skincare Clinics and SILK Laser Clinics. In the digital space, we're proud to have SISU Health and InstantScripts—and most recently, we've launched our newest beauty retail brand, atomica.

About us: What began in 1910 as a small co-operative of just three pharmacies has grown into Wesfarmers Health—a leading Australian organisation in health, beauty, and wellness. Today, Wesfarmers Health proudly employs over 3,600 team members, all committed to delivering accessible, innovative, and trusted health and beauty services to Australians nationwide, across retail, medi-aesthetics, digital health, and wholesale and supply chain operations.

We are looking for a dedicated and experienced SAP CX Functional Consultant, eager to advance their career, to join our team. Reporting to the SAP eCommerce, CRM & IT Master Data Lead, the successful candidate will be responsible for supporting and optimising SAP Customer Experience (CX) solutions, with a focus on Commerce Cloud, Sales Cloud, and Service Cloud (C4C) applications. A key part of this role is having expert knowledge of the technology and using it effectively to help the business succeed.

• Performing accurate estimations & sizing of enhancement and project delivery within the scope of the applications environment
• Developing, deployment, and testing of software systems to ensure functionality, performance, and reliability
• Supporting internal stakeholders present data, system operations to cement / grow external stakeholder relationships

• Demonstrated experience in SAP CX modules, particularly Commerce Cloud, Sales Cloud & Service Cloud (C4C) applications, including Level 2/3 BAU support.
• Demonstrated experience delivering change using an industry approved discipline, e.g. Agile, Waterfall or other.
• At least 1 Project Implementation experience (either Commerce Cloud or Sales Cloud & Service Cloud (C4C)) with hands-on configuration experience.
• Proven experience with Vendor performance management.
• Prior experience with system implementations, upgrades, configuration, testing, documentation and reporting.
• Excellent computer skills of SAP, Excel and PowerPoint.
• Experience with IT Service Management (ITSM) Tools – SNOW experience preferred.
• Preferred Commerce Cloud support experience in an integrated retail system environment.
• Knowledge of SAP S/4HANA and its integration capabilities.
• Undergraduate or Postgraduate qualification in Technology or Business-related discipline or at least ten-years' experience working with SAP as a functional consultant responsible for supporting SAP and delivering change.

• Access to employee benefits across Wesfarmers including team member discounts at Bunnings, Kmart, Target, Officeworks, OnePass, Priceline and Clear Skincare Clinics.
• Ongoing professional development and career opportunities across the Wesfarmers Health Division and the broader Wesfarmers Group.
• Novated leasing options
• Access to our Employee Assistance Program (EAP) - available to all team members and their immediate family members, 24/7, 365 days a year
• Beautiful outdoor terrace for work and recreation.
• Food, coffee and health & wellbeing facilities onsite including a landlord operated gym
• Dedicated end of trip facilities (cycle racks, showers, lockers).

Wesfarmers Health aims to become an employer of choice for First Nations Australians, through investments that attract, empower and retain First Nations team members within our stores, distribution centres, clinics and corporate offices.

As part of the Wesfarmers group, we provide authentic support through a diverse range of programs and initiatives, designed to empower you on your journey towards personal achievement and professional advancement.

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Consulting and Information Technology
• Industries: Wellness and Fitness Services, Retail, and Wholesale