Management & Supervisory (Customer Service & Call Centre) - Harvey Norman

4 weeks ago

Brisbane, Queensland, Australia Buscojobs Full time
Full Time PositionGuaranteed base earningsPaths for career progression with a trusted national brand

Discover a great place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space.

The Harvey Norman Oxley Customer Service Team is seeking a passionate, customer service focused Customer Service Manager to join them in delivering Great Service, Always to their customers.

In this role you will :

  • Actively manage Harvey Norman customer repairs & servicing
  • Tag faulty products and liaise with our service agents & suppliers and keep the service database up-to-date
  • Keep our customers updated on the status of their repairs and ensure this is completed within an acceptable timeframe while providing outstanding customer service
  • Assist with the department's admin duties including processing credit and debit invoices, claims, reconciliations, completing required finance paperwork following company procedures, and reporting
  • Run weekly reports for repairs / service jobs as required by the Proprietor
  • Advise customers of the arrival of stock and organise delivery as requested by the Proprietor
  • Be Health and Safety conscious

What we require :

  • Experience in (or ability to work in) a customer focused, successful retail business
  • Experience working in a high volume administration role
  • Capacity to juggle multiple tasks with a flexible, 'can-do' attitude
  • Customer service champion with very strong communication and interpersonal skills
  • Ability to think on your feet and manage your own workflow with great organisational / prioritisation skills
  • Familiarity with Australian Consumer Law (desirable)
  • Being full of energy, ambitious, confident and flexible
  • Friendly, outgoing, approachable, and able to work well as a team member
  • Ability to service customers while managing work tasks around their needs
  • Going above and beyond to provide exceptional customer-focused problem solving
  • Experience in resolving customer complaints and making quick decisions to ensure happy customers and timely, accurate services

What we offer :

  • Generous staff discounts
  • Harvey Norman is a strong advocate of career progression with a wide support network for professional development
  • An environment where good performance is recognised and rewarded
  • A flexible and positive work environment

If this role exhilarates your passion for a new opportunity, then please submit your application for consideration.

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