Quality & Supplier Engagement Lead | The Star Gold Coast

Apply now Job no: 533648
Work type: Permanent Full Time
Location: Gold Coast
Categories: Supply & Warehouse

Since 2014, The Star Gold Coast has undergone a remarkable evolution. Our mission, to create fun at trusted destinations, has resulted in an unparalleled experience. Guests indulge in lavish stays at The Star Grand's revamped five-star hotel rooms, the opulent suites of The Darling, and Australia's pioneering Dorsett Hotel. Culinary delights await at award-winning venues including Nineteen at The Star, Kiyomi, and Mei Wei. Entertainment options are abound with live concerts, theatre performances, Events Centre gatherings, outdoor "Live on the Lawn" events, and world-class DJ sets at Atrium Bar. The Star Gold Coast is where relaxation seamlessly intertwines with thrilling entertainment.

As ourQuality & Supplier Engagement Lead, you will ensure our food and beverage operations meet the highest standards of quality, compliance, and guest satisfaction. This is your opportunity to play a key role in maintaining our reputation for excellence while working in a dynamic, fast-paced environment.

This is a fantastic opportunity where you will lead with integrity, ensuring compliance in all aspects of your role.

A few of your responsibilities:

• Conduct daily HACCP audits on incoming products
• Collaborate with the Warehouse leadership team on audits and onboarding of new suppliers
• Ensure the B2 warehouse and loading docks meet all HACCP standards
• Monitor product expiry dates, quality issues, and maintain accurate reporting
• Partner with the Operations Supervisor to ensure all staff are trained in HACCP procedures
• Liaise with suppliers and chefs to resolve discrepancies and ensure timely, safe delivery and storage of goods

What we will be looking for:

• Certified Food Safety Supervisor and HACCP Auditor with strong knowledge of food safety legislation
• Experience in a food production or hospitality environment with an understanding of food microbiology
• Certificate IV in Training and Assessment (highly desirable)
• Strong attention to detail with the ability to identify and resolve quality issues quickly
• Excellent communication and stakeholder engagement skills
• A proactive, solutions-focused approach

About you:

With a strong background in food safety and supplier management, you demonstrate a keen attention to detail and a thorough understanding of HACCP principles. Your proactive attitude and collaborative approach make you a trusted partner across departments and with external suppliers. You thrive in fast-paced environments, ensuring compliance and quality are always top of mind.

Your role will be instrumental in upholding the integrity of our food and beverage operations at The Star. Join us in making a difference.

What we can offer you:

• Complimentary meal on site every day including hot meals, sandwich bar and more
• Discounted parking available
• Up to 30% discounts across award winning restaurants and accommodation
• Career development, training, and courses via The Star Academy – limitless career opportunities
• Lifestyle discounts including gym memberships, retail discounts and dry-cleaning services
• Supportive leadership team
• Mental Health and Wellbeing services
• Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
• Opportunity to work with elite professionals and assets

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Our culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that's right for them and their unique well-being needs.

The Star was awarded WGEA Employer of Citation for Gender Equality(2022-24) and has been recognised as a 2025 PLATNIUM Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.

It's your time to SHINE

Click on the link below to make your next career move with The Star.

Advertised: 04 Aug 2025 E. Australia Standard Time
Applications close: 17 Aug 2025 E. Australia Standard Time

The Star Entertainment Group recognises the continuing connection to land, sea and community of First Nations peoples, and we pay our respects to Elders, past and present.

We respectfully acknowledge the Traditional Owners of the land on which our properties are located - the Turrbal and Jagera people of the Brisbane region, the Yugambeh language people of the Gold Coast region, and the Gadigal people of the Eora Nation in Pyrmont.