Expression Of Interest

2 days ago

Melbourne, Victoria, Australia Buscojobs Full time

Expression of Interest - Customer Service Officer

Join to apply for the Expression of Interest - Customer Service Officer role at Randstad Australia

Expression of Interest - Customer Service Officer

3 days ago Be among the first 25 applicants

Join to apply for the Expression of Interest - Customer Service Officer role at Randstad Australia

Randstad is currently seeking expressions of interest for upcoming Customer Service Officer roles across the public sector. These opportunities are ideal for customer-focused professionals who enjoy making a positive impact through meaningful interactions. We are particularly interested in hearing from candidates located in Melbourne's northern suburbs, with roles expected to be based in this region.

As the first point of contact, you'll play a critical role in supporting members of the public by delivering timely and accurate information across a range of channels. If you thrive in fast-paced environments and have a passion for helping people, we'd love to hear from you

Key Responsibilities

  • Deliver high-quality customer service across phone, email, and face-to-face channels
  • Respond to enquiries efficiently, resolving issues at the first point of contact where possible
  • Navigate internal systems and knowledge bases to provide accurate and up-to-date information
  • Escalate or redirect complex queries appropriately
  • Maintain detailed records and manage service requests in a timely manner
  • Process payments and transactions with accuracy and in line with internal procedures
  • Work collaboratively with internal teams to support continuous service improvement
  • Identify and report on service delivery gaps and improvement opportunities

What We're Looking For

Proven customer service experience, ideally in a high-volume or government settingStrong verbal and written communication skillsConfident problem-solver with a calm and professional approachAbility to work both independently and as part of a teamA proactive attitude and commitment to delivering excellent service

If you're passionate about delivering excellent customer service and eager to explore opportunities within the public sector, we encourage you to apply today.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Seniority level

Seniority level

Not Applicable

Employment type

Employment type

Temporary

Job function

Job function

Other

Industries

Computers and Electronics Manufacturing, IT Services and IT Consulting, and Telecommunications

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