In-Work Support Mentor

About Us

Help is a social enterprise assisting people with disability lead fulfilling and independent lives. Over the past 57 years, we've created an integrated network of services to provide people with disability the essentials, routine, and stretch they seek in life. Whether it's employment, learning, community connection, or anything in between – we work step by step alongside every individual to achieve their goals. We do this with the help of our social enterprise businesses, organisational partnerships, and Inclusive Employment Australia and NDIS service streams. Help provides an ecosystem of opportunity.

What's in it for you?

At Help every person is the master of their journey. And that starts with our team. We are a values-based organisation that strives to create an environment where employees openly embrace our mission and vision every day. As a valued member of our team we're committed to looking after you, by offering some great benefits including:

• Excellent salary sacrificing benefits Package up to $15,900 of your annual salary tax free, and additional $2,560for meal and entertainment expenses
• An inclusive work environment that values both your personal and professional life, with a strong focus on flexibility to help you achieve a healthy work-life balance
• Access specialist and accredited training, professional mentoring, and ongoing coaching
• Benefit from opportunities for professional development and career advancement
• Learn while you work with the opportunity to gain a Certificate IV in Community Services
• Celebrate your milestones through our dedicated Service Award Program
• Access free and confidential support through our Employee Assistance Program (EAP)
• A job where every day is different and you will positively contribute to the lives of people with disability
• This role includes a company vehicle

About the opportunity

The In-Work Support Mentor (IWSM) plays a vital role in supporting individuals to maintain sustainable employment outcomes. This position focuses on providing ongoing mentoring, guidance, and practical assistance to both participants and employers to help resolve workplace challenges, strengthen retention, and promote long-term success. The IWSM works collaboratively with internal teams and external stakeholders to ensure participants have the support they need to thrive in their roles and achieve their employment goals.

Your key responsibilities are:

• Ensure each participants' individual needs and aspirations for employment are at the center of your focus
• Provide tailored post-placement and on-the-job support to participants to help them maintain sustainable employment.
• Mentor participants and offer specialised assistance to address workplace or personal barriers.
• Actively engage with the local community, industries, and stakeholders to identify growth and revenue opportunities for the organisation.
• Monitor placement progress and outcomes and communicate any risks to relevant team members.
• Run and analyse participants' reported hours and income, supporting accurate reporting and compliance
• Maintain clear and compliant records of participants ongoing employment, services provided, and participant support
• Communicate proactively with team members regarding any job loss, potential job loss, or significant reduction in hours, and act quickly to resolve issues.
• Represent and promote Help Employment at networking events and within the community, upholding the organisation's Mission, Vision, and Values.

This position is Full-Time operating in the following areas: Toowoomba region

The role will commence through October/November

About you:

You care about people and want a job that makes a difference. We are seeking motivated and values driven individuals to join our Inclusive Employment Australia division as an In-Work Support Mentor. Your care and dedication to each participant will be evident by the hard work you put in:

• Prior Employment Services experience will be highly regarded
• Ability to establish strong working relationships with participants and employers
• Demonstrated ability working towards targets and KPIs
• Highly developed interpersonal and communication skills
• Problem solving and conflict resolution
• Strong administration and compliance capabilities with a high attention to detail
• Demonstrated ability working towards targets and KPIs
• Resilient in nature and ability to thrive in a continuously changing environment

How to apply for this role?

If you're looking for a rewarding role with an innovative and diverse organisation, we encourage you to submit your application.

Applications close: Applications will be assessed as they are received.

Contact: To learn more about this opportunity please contact the Recruitment team on: recruitment@helpenterprises.com.au

As part of our recruitment and selection process, all successful candidates must have or be willing to undertake a range of checks including verification of working rights, Working with Children (Blue Card), NDIS Worker Screening (Yellow Card), professional reference checks and a national police check.

If you would like to learn more about working for us or what we do, we encourage you to visit www.help.org.au or follow us on LinkedIn