Financial Crime Operations Manager

5 days ago

Sydney, New South Wales, Australia Commonwealth Bank Full time

Quality Assurance (QA) is a team of Operations Professionals, part of the Financial Crime Services (FCS) team in Chief Operations Office (COO). The team is accountable for the development, implementation, and ongoing leadership of the Group's financial crime operations shared service. Financial Crime Operations leads the Group's approach to managing Anti-Money Laundering and Counter Terrorism Financing (AML/CTF) and Sanctions risks and obligations through the provision of the following operational services: AML, CTF, KYC, Sanctions, ECDD, etc.

You will be part of the Quality Assurance team in Financial Crime Operations (FCO) with a focus on ensuring strong operational cadences with a strong quality and compliance focus on outcomes with efficiency in the way that we disrupt financial crime.

Quality Assurance footprint spans Australia and India.

DO WORK THAT MATTERS

As a Quality Assurance Manager, Financial Crime, reporting to the Senior Manager in QA, you will be responsible for leading and overseeing the work completed by the Sydney and India QA teams. This role requires you to be responsible for the design and effectiveness of the QA program, ensuring team skillsets and capability are aligned with QA activity coverage, delivery of high-quality reviews, and the identification of any individual and/or thematic quality issues identified. Additionally, your leadership will be key in maintaining the high quality of our operational delivery, change programs and working closely with the other operation leaders in the space to provide high-quality insights.

You will also contribute to the Group's goal of NPS+30 in 3 years and will play an important role in protecting our community. Your approach to prudential risk management when identifying and responding to business risks, as well as identifying opportunities to improve processes within your team/work stream, will be vital in the Group's relentless pursuit of the elimination of financial crime.

RESPONSIBILITIES

  1. Maintain an up-to-date understanding of the Anti-Money Laundering, Counter Terrorism Financing and Sanctions legal and regulatory obligations of the Group as they apply to your role.
  2. Actively contribute to the Group's goal of NPS+30 in 3 years by prioritising our customers and their lived experience above all else.
  3. Undertake all activities in line with the Group's values and prescribed methodologies, strategies, and policies.
  4. Responsible for the day-to-day management and oversight of people and processes and associated KPIs including quality, volumes, rosters, systems, and workflow.
  5. Ensure coaching sessions with each of your direct reports are completed, including development planning and performance discussions.
  6. Perform regular side by sides and provide timely feedback to ensure quality standards are met.
  7. Stay abreast of financial crime and security-related trends and emerging issues, proactively identifying, understanding and acting on and/or escalating current and future risks to the Group.
  8. Understand and proactively identify, report and escalate incidents, issues, and risks within Group timeframes.
  9. Drive a culture of continuous improvement by proactively identifying opportunities to increase efficiency and effectiveness of processes.
  10. Accurately record customer interactions, findings, and decisions within the appropriate Group systems in a concise and timely manner.
  11. Other tasks relating to the management of financial crime processes as directed by your manager.

You will report directly to a Financial Crime Operations Senior Manager.

On any given day you will

  1. Adhere to the Code of Conduct - the Code of Conduct sets the standards of behaviour, actions and decisions we expect from our people.
  2. Responsible for driving and overseeing the day-to-day management and oversight of quality, volumes, rosters, systems, and workflow.
  3. Drive a high standard of the teams capability uplift relating directly to AML/CTF & Sanctions processes, including 'train the trainer' sessions or staff awareness training.
  4. Play an active role in ensuring the forecasting team is across volume drivers which may affect supply vs demand.
  5. Champion Continuous Improvement (CI) culture within the team, consistently looking for new opportunities to further optimise and streamline existing processes.
  6. Responsible to ensure changes to policy process and procedures within the team are delivered and communicated effectively.
  7. Responsible for reviewing all quality issues/rework which arises, effectively drawing out thematic and building spotlight sessions and action plans to improve results and plans documented to be within tolerance levels.
  8. Develop and grow your direct reports through leadership.
  9. Build and maintain strong relationships and stakeholder management with the RACO, Line 2, FCC, and Risk teams.
  10. Produce reporting and insights along with recommendations to reduce errors and emerging trends on a daily, weekly, monthly, and ad hoc basis.
  11. Participate and manage strategic initiatives that deliver benefits to the business and improve our way of working.
  12. Maintain an operating rhythm with Operational Managers to provide insights and trends as well as understand root causes of systemic quality issues.
  13. Conduct risk management responsibilities including ensuring CAP requirements are met, minimising the risk of compliance breaches within RACO, participation in assurance and audit reviews as well as implementing action items.
  14. Oversight across incidents ensuring the teams are raising and managing incidents raised through RiskInSite and identifying key themes to address potential gaps.
  15. Raise any risks or issues identified through the appropriate channels and contribute to remediation activity to mitigate any risk.

We're interested in hearing from people who have

  1. Transaction monitoring SME experience required.
  2. Experience in a fast-paced, high volume operational environment required.
  3. People leadership and management experience required.
  4. Experience in a financial crime, regulatory or law enforcement operations role preferred.
  5. Experience in working with data, reporting, and analytics to make informed decisions preferred.
  6. Completion of tertiary education preferred.
  7. Proven experience in leading large scale and complex change programs across multiple streams.
  8. Deep knowledge and experience in Financial Crime and reporting obligations or Financial Services.
  9. Experience in identifying and applying risk Management principles and disciplines.
  10. Continuous improvement mindset with a passion for learning and development.
  11. Knowledge in AUSTRAC reporting requirements.
#J-18808-Ljbffr

  • Manager Financial Crime

    1 week ago

    Sydney, New South Wales, Australia Commonwealth Bank Full time

    Manager Financial Crime- CryptocurrencyYou have in depth experience in complex financial crime investigations with a keen interest in emerging financial crime typologies.You have strong analytical and communication skills with a track record of building strong stakeholder relationships.Be part of a dynamic new team utilising cutting edge technology and data...

  • Compliance Manager for Financial Crimes

    7 days ago

    Sydney, New South Wales, Australia Westpac Group Full time

    Second Line Financial Crime Risk RoleWe are seeking a highly skilled and experienced professional to join our team as a Second Line Financial Crime Risk Specialist. Based in Port Moresby, Papua New Guinea, this role will involve ensuring Westpac's compliance with local money laundering and financial crime laws and regulations.As a Second Line Financial Crime...

  • Financial Crime Specialist

    3 days ago

    Sydney, New South Wales, Australia TAL Australia Full time

    TAL Australia is seeking a highly skilled and experienced individual to fill the role of Manager, Financial Crime Framework. In this position, you will be responsible for managing and uplifting the financial crime frameworks at TAL.Job DescriptionYou will work closely with the AML/CTF Compliance Officer and the Head of Enterprise Risk and Assurance to...

  • Financial Crime Operations Analyst

    7 days ago

    Sydney, New South Wales, Australia Commonwealth Bank Full time

    The Commonwealth Bank is seeking a Financial Crime Operations Analyst to join our Financial Crime Services team. The ideal candidate will have experience in a fast-paced, high-volume operational environment and strong attention to detail.This role requires you to provide a high standard of quality and output of services to support the Group, managing its...

  • Senior Financial Crime Operations Manager

    2 days ago

    Sydney, New South Wales, Australia CommBank Full time

    Job SummaryWe are seeking a seasoned project manager with expertise in financial crime teams/projects to join our team as a Senior Financial Crime Operations Manager. In this role, you will be responsible for leading strategic transformation initiatives, collaborating with stakeholders to develop key artefacts, and driving delivery and execution.This is an...

  • Financial Crime Risk

    2 weeks ago

    Sydney, New South Wales, Australia Compliance & Risk Management Recruitment Full time

    Compliance & Risk Management Recruitment provided pay rangeThis range is provided by Compliance & Risk Management Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeA$110,000.00/yr - A$125,000.00/yrDirector| Specialist Recruiter in Risk, Compliance, Audit, Financial Crime &...

  • Manager, Financial Crime Framework

    3 days ago

    Sydney, New South Wales, Australia TAL Australia Full time

    We protect more than 4.5 million Australians and their families.We're growing and investing in our future.Welcome to This Australian Life.From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we're all about. We want to grow with you. Achieve with you. And support you to do your best work. That's...

  • Financial Crime Risk Manager

    7 days ago

    Sydney, New South Wales, Australia BeathChapman Pte Ltd Full time

    Financial Crime Risk Manager - Transaction MonitoringFunction as a trusted implementer to work across multiple project streams for a large, global-scale Financial Crime Transformation Program, with focuses on Transaction Monitoring, Risk Assessment & Risk Remediation.Develop frameworks for organisational level risk assessments for Financial Crime risk...

  • Strategic Operations Director

    4 days ago

    Sydney, New South Wales, Australia Commonwealth Bank Full time

    About the RoleWe are seeking a highly experienced and skilled Strategic Operations Director to lead our Financial Crime team in driving performance, managing risk, and protecting our community.As a key member of our organization, you will be responsible for developing and implementing strategies to optimize operational processes, ensure efficient delivery of...

  • Financial Crime Strategist

    4 days ago

    Sydney, New South Wales, Australia Commonwealth Bank Full time

    About Us:Commonwealth Bank is a values-driven organization that is committed to making a positive impact in the communities we serve. Our Financial Crime Operations team is responsible for developing and implementing financial crime services, including AML and CTF.We are looking for a Senior Manager to lead our team and drive performance in a highly...

  • Global Financial Crimes Compliance Manager

    7 days ago

    Sydney, New South Wales, Australia Bank of America Full time

    About the RoleThe Global Financial Crimes Compliance Manager executes strategic financial crimes risk management practices to ensure compliance with regulatory requirements. This role develops and maintains a global coverage plan defining the scope and risk-based focus of second-line risk management activities.This position proactively engages with Chief...

  • Financial Crime Analyst

    1 week ago

    Sydney, New South Wales, Australia Cxnpl Full time

    Constantinople is the first of its kind: an all-in-one software and operational platform for banks. We provide our banking clients with a cloud-native infrastructure to host and manage their customers. We offer a comprehensive suite of banking products, together with all operational services needed to run a bank efficiently.Constantinople's state-of-the-art...

  • Financial Crime Analyst

    2 days ago

    Sydney, New South Wales, Australia OFX Full time

    Job OverviewWe are seeking a highly skilled Financial Crime Analyst to join our team at OFX. As a key member of our risk management department, you will play a critical role in protecting our customers and the business from financial crime.You will be responsible for reviewing real-time fraud alerts within our fraud monitoring system, identifying suspicious...

  • Financial Crime Risk Management Professional

    7 days ago

    Sydney, New South Wales, Australia Bank of America Full time

    Job OverviewThe Vice President of Global Financial Crimes is responsible for executing substantive money laundering, economic sanctions, and fraud compliance and operational risk practices. This role ensures compliance with Global Compliance and Financial Crimes Enterprise Policies, CORM Program, and Enterprise Fraud Risk Management Standard.This position...

  • Senior Manager, Financial Crimes Compliance

    7 days ago

    Sydney, New South Wales, Australia Bank of America Full time

    About this OpportunityThe Vice President of Global Financial Crimes is responsible for executing substantive money laundering, economic sanctions, and fraud compliance and operational risk practices. This role ensures compliance with Global Compliance and Financial Crimes Enterprise Policies, CORM Program, and Enterprise Fraud Risk Management Standard.This...

  • Financial Crime Intelligence Specialist

    7 days ago

    Sydney, New South Wales, Australia Commonwealth Bank Full time

    Financial Crime Intelligence Specialist">The Commonwealth Bank is committed to protecting our customers and community from financial crime.">We're seeking an experienced Financial Crime Intelligence Specialist to join our Financial Crime Compliance Emerging Typologies (ET) Team.">In this role, you will be responsible for identifying, assessing and reporting...

  • Financial Crime Compliance Manager

    5 days ago

    Sydney, New South Wales, Australia Commonwealth Bank Full time

    Manager, Transformation FCC (12 month contract)12 month secondment role based in Sydney, hybrid workingAn opportunity to be part of FCC Transformation and be involved in leading the AML/CTF Reforms projectBe a part of a supportive, fun and collaborative team where you will have the ability to learn and grow your career.See yourself in our teamThe Financial...

  • Financial Crime Prevention Specialist

    3 days ago

    Sydney, New South Wales, Australia GROW Inc Full time

    GROW Inc is an Australian FinTech company that has disrupted the wealth management industry with DLTA, our platform built on Distributed Ledger Technology.Our goal is to improve the financial wellbeing of Australians by making Super more timely and information more accessible while enabling wealth management companies to offer more cost-effective...

  • Financial Crime Operations Lead

    2 days ago

    Sydney, New South Wales, Australia The Star Ent Group Full time

    Senior Risk Management Specialist - AML ComplianceWe are seeking a highly skilled risk management specialist to drive operational excellence in detecting and preventing financial crime and ensure compliance with regulatory requirements.The Star Entertainment Group has a public list status with a purpose to create fun at trusted destinations. As our Senior...

  • Project Manager

    7 days ago

    Sydney, New South Wales, Australia ClearCompany Full time

    **ClearCompany:** We are seeking a skilled Scrum Master to join our Financial Crime project delivery teams. As a facilitator of Agile delivery, you will ensure smooth execution of projects that enhance our ability to prevent and mitigate financial crime risks.Key Responsibilities:Foster a culture of continuous improvement by driving Agile adoption and...