Client Experience Account Manager
3 weeks ago
Add expected salary to your profile for insights
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Job DescriptionGet To Know Us:
For more than 35 years, SS&C has developed the technology and services to power our clients' success. With industry-specific solutions from the alternatives space to healthcare to wealth management, SS&C is leading the way toward the future.
SS&C Technologies Holdings, Inc. is the technology and services that the average person does not see, nor does the end-user know even exists. But, if you have a loan, investments in stock, bonds, mutual funds or have a 401(k) plan, it's likely our technology and service drive the operations for the companies that work directly with you. Just a few of the services and we offer: accounting, compliance, risk analytics, data management, retirement services, fund operations, and many others.
SS&C Global Investor Distribution Solutions GIDS provides information processing and computer software services and products. The Company's operating segments include financial markets, customer management, professional services, and output solutions. SS&C GIDS serves the alternative investments, asset and wealth management, banking and lending, insurance, and real estate industries.
Why You Will Love It Here- Flexibility: Hybrid Work Model
- Your Future: Income Protection Insurance & Salary Continuance
- Work/Life Balance: Flexible Time Off
- Your Wellbeing: Private Health Insurance discount, Primary & Secondary Paid Parental leave, Death & TPD Insurance
- Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
- Training: Hands-On, Team-Customized, including SS&C University
- Extra Perks: Discounts on fitness clubs, travel and more
The Client Experience Account Manager ensures the delivery of high-quality service to Transfer Agency clients, including asset managers, custodians, and responsible entities. The role involves overseeing BAU operations, client and regulatory changes, and the smooth rollout of new products and services within SS&C's Transfer Agency offerings.
Collaboration with the SS&C Fund Administration team is key to providing a seamless, integrated service for clients seeking bundled solutions. The role also focuses on proactive client engagement to enhance satisfaction and retention, and support Relationship Managers in client growth.
- Oversee all service delivery aspects, working with senior managers and relationship teams to enhance client solutions and drive long-term value.
- Act as a trusted advisor, understanding client needs and service requirements.
- Lead regular reviews to ensure KPIs are met, assess service effectiveness, and identify improvement opportunities.
- Manage client and regulatory changes, ensuring timely delivery and readiness.
- Track and report change activities, ensuring clear communication with clients.
- Collaborate with internal teams to drive customer satisfaction and address potential concerns.
- Handle account management, including SLA updates, reporting, and invoicing with the commercial team.
- Establish service meeting schedules and manage governance models for client engagement.
- Serve as an escalation point for critical issues, ensuring resolution and continuous delivery.
- Drive process improvements following incidents and utilise performance data to enhance service.
- Prepare and deliver internal and external reporting and presentations.
- Lead internal client reviews and complete weekly/periodic reporting as needed.
- Proven account management or client-facing experience in a technology company or fund administration.
- Exceptional communication and presentation skills, with the ability to articulate complex solutions clearly and concisely.
- Strong relationship-building skills, with a focus on managing key contacts within accounts.
- Experience managing stakeholders across multiple levels of an organisation.
- Strong interpersonal skills, with the ability to present complex technology and service solutions effectively.
- Ability to foster positive, long-term relationships with clients.
- 3-5+ years of account management experience, with a demonstrated track record of success.
- Experience with technology solutions is highly desirable.
- Background in Asset Management or Transfer Agency is preferred.
- Experience in Fund Accounting is a plus.
We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.
Thank you for your interest in SS&C If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @ www.ssctech.com/careers.
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
#J-18808-Ljbffr-
Client Experience Account Manager
3 weeks ago
Melbourne, Victoria, Australia SS&C Technologies Full timeAs a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.Job...
-
Client Experience Account Manager
1 week ago
Melbourne, Victoria, Australia SS&C Technologies Full timeAs a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.Job...
-
Client Experience Account Manager
1 hour ago
Melbourne, Victoria, Australia beBee Careers Full timeWe are seeking a highly skilled Client Experience Account Manager to join our team. As a key member of our client-facing department, you will be responsible for delivering exceptional service to our transfer agency clients.About the RoleThe successful candidate will oversee all aspects of service delivery, working closely with senior managers and...
-
Melbourne, Victoria, Australia SS & C Advent Full timeSenior Manager, Client Experience Account ManagementApply locations Melbourne, Australia Sydney - 255 George St time type Full time posted on Posted 2 Days Ago job requisition id R32061As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35...
-
Client Account Manager
2 weeks ago
Melbourne, Victoria, Australia SS&C Technologies Full timeSenior Talent Acquisition Specialist @ SS&C TechnologiesClient Account ManagerReports to: Client Growth DirectorLocations: Melbourne or Sydney | HybridGet To Know Us:SS&C is leading the way. We continue to look for today's and tomorrow's brightest talent, those that embody a spirit to improve not only their lives, but those around them. From college students...
-
Global Tour Experience Manager
1 week ago
Melbourne, Victoria, Australia Intrepid Experience Full timeWelcome to Intrepid Experience, where we're dedicated to crafting unforgettable travel experiences that inspire and transform our customers.About the PositionWe're seeking a highly skilled and experienced Tour Leader to join our team and lead our guests on awe-inspiring journeys around the world. As a key member of our team, you'll be responsible for...
-
Melbourne, Victoria, Australia SS & C Advent Full timeSenior Manager, Client Experience Account ManagementApply locations Melbourne, Australia Sydney - 255 George St time type Full time posted on Posted 2 Days Ago job requisition id R32061As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries....
-
Digital Experience Manager
1 week ago
Melbourne, Victoria, Australia Intrepid Experience Full timeAbout UsAt Intrepid Experience, we're passionate about creating unforgettable travel experiences. Our commitment to empowering our customers and employees drives us to innovate and push boundaries.The RoleWe're seeking a Senior Digital Product Owner to lead the development of our Checkout & Booking Management platform. This is a critical area of our digital...
-
Client Experience Manager
2 weeks ago
Melbourne, Victoria, Australia JLL Full timeAbout Us:JLL empowers people to shape a brighter way forward, combining world-class services, advisory, and technology for a better world. Our people develop meaningful careers, find their place, and thrive in a supportive and inclusive environment.The Job Description:This Workplace Coordinator is responsible for delivering exceptional client experiences...
-
Booking Experience Manager
1 week ago
Melbourne, Victoria, Australia Intrepid Experience Full timeIn this role, you will have the opportunity to work on two critical areas of our digital experience: Checkout & Booking Management for direct customers and the Travel Agent Portal. You will be responsible for developing and implementing a product vision, working closely with cross-functional teams to optimize and roll out new features, and using data to...
-
Client & Account Manager
2 weeks ago
Melbourne, Victoria, Australia Dentsu Aegis Network Full timeThe purpose of this role is to provide support and assistance in all areas of managing the client's business and keeping day to day activities running smoothly.Job Description:Job Title: Account ManagerLocation: MelbourneSalary: $90,000 - $100,000 including superAbout Us: We are a dynamic and innovative marketing services company dedicated to delivering...
-
Client Account Manager PA2025GROON160
7 days ago
Melbourne, Victoria, Australia SS&C Technologies Full timeAs a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.Job...
-
Client Experience Solutions Manager
1 week ago
Melbourne, Victoria, Australia SS&C Technologies Full timeJob DescriptionAt SS&C Technologies, we are committed to providing exceptional service to our clients in the financial services industry.We are seeking a highly skilled Client Experience Account Manager to join our team. In this role, you will be responsible for ensuring the delivery of high-quality service to Transfer Agency clients, including asset...
-
Melbourne, Victoria, Australia Ogilvy Brisbane Full timeWe are a team. We are accountable. We partner with our clients to deliver strategic creative we are proud of.We learn together, we create together, we win together.And most importantly we have fun together.About the RoleWe're looking for a Senior Account Manager who is inspired by creative opportunities and has the passion to help bring these opportunities...
-
Senior Accountant
2 weeks ago
Melbourne, Victoria, Australia at Full timeCompany OverviewStockx Accounting Services is a reputable accounting and advisory firm based in Mount Waverley, committed to delivering exceptional service and outstanding results. We take pride in our professional excellence, client-centric approach, and collaborative team culture.Salary and BenefitsWe offer a highly competitive salary of $130,000 + Super,...
-
Client Experience Specialist
4 days ago
Melbourne, Victoria, Australia Jones Lang LaSalle Incorporated Part timeJones Lang LaSalle Incorporated seeks an experienced Client Experience Specialist to join our team.As a key point of contact for clients, you will be responsible for delivering exceptional client experiences through enhanced engagement, proactive communication, and high-touch service.This involves implementing the experience program at client sites, serving...
-
Client Experience Delivery Lead
15 hours ago
Melbourne, Victoria, Australia SS & C Advent Full timeAbout SS&C AdventWe are a leading provider of financial services and technology solutions, serving over 20,000 organisations worldwide. With 27,000+ employees in 35 countries, we have a global presence and a commitment to delivering exceptional service to our clients.Our mission is to empower our clients' success through industry-specific solutions, from the...
-
Private Client Accountant
2 weeks ago
Melbourne, Victoria, Australia at Full timeBecoming a part of Bel & Bril Talent Advisors means being part of a dynamic team that values collaboration and continuous learning. Our goal is to empower our employees' professional growth while fostering a supportive work environment.We are currently seeking a highly skilled Senior Accountant to join our Public Practice team as a Private Client Accountant....
-
Client Manager
3 weeks ago
Melbourne, Victoria, Australia MARS Recruitment Full time1 week ago Be among the first 25 applicantsThis range is provided by MARS Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeA$130,000.00/yr - A$140,000.00/yrPosition Summary:The Client Manager is responsible for managing a team of bookkeepers and overseeing a portfolio of...
-
Client Experience Advocate
4 days ago
Melbourne, Victoria, Australia Myob Group Limited Full timeWe are excited to announce a new opportunity for a motivated and detail-oriented Client Experience Advocate to join our Customer Experience team at MYOB. In this role, you will be responsible for delivering exceptional client service, working closely with internal partners to resolve customer issues efficiently.You will work with our Accountants and...
