Safeguarding Investigation Officer

Overview

Striive Canberra, Australian Capital Territory, Australia

At Striive Care, we are driven by purpose and people. We provide high-quality support services to children, young people, individuals with disabilities, and those living with mental illness. Our culture is built on respect, empowerment, inclusivity, and collaboration. We work hand-in-hand with families, caregivers, and communities to nurture independence and promote safety and wellbeing.

Role Description

The Safeguarding Investigation Officer will be part of the Quality, Risk and Safeguard (QRS) Team, leads and coordinates investigations into allegations of reportable conduct, abuse, neglect, exploitation, or breaches of safeguarding standards. They ensure compliance with ACT Government and NDIS requirements while protecting children, young people, and participants within Striive's care.

What We're Looking For

Undertake investigations of child protection matters and complaints

• Establish and maintain appropriate levels of consultation with person subject of the allegation/complaint; alleged victims; witnesses; management and other relevant external parties.
• Establish and update a risk assessment of the investigation, including a detailed analysis of the specific areas of risk, establishing an assessed level of risk and assist in formulation and implementing appropriate mitigation strategies.
• Plan the investigation, including defining the scope of the inquiries and development of an action plan. Undertake preliminary inquiries to gather all available evidence relevant to the investigation, including the gathering and management of evidence and planning and conducting interviews.
• Protect the integrity of the investigation from accidental or intentional compromise, including the identification and reporting of any conflicts of interest.
• Maintain the day-to-day management of investigative processes, including the implementation, coordination and maintenance of all previously cited tasks and processes.

Report on investigations undertaken and make recommendations

Analyze all available evidence and prepare a detailed report on the investigation, including the making of recommendations to the Service Delivery Team as to the appropriate finding to the investigated allegations and possible outcomes.

Contribute to the performance and functioning of the Quality Risk and Safeguarding Team

Demonstrate and maintain flexibility in undertaking tasks outside the normal range of expectations of the role, as required by the needs of the QRS. Work collaboratively with colleagues. Develop and maintain appropriate, professional relationships with relevant external agencies and statutory authorities, including the ACT Ombudsman, Community Services, ACT Police, Office of Children's Guardian and other child protection services. Maintain up-to-date child protection, investigative and risk management knowledge and practice.

Why Join Striive Care?

• Exposure to a dynamic and meaningful role where no two days are the same.
• Opportunities for internal and external professional development.
• Access to free and confidential counselling services for you and your immediate family.
• An inclusive, diverse and respectful work culture with genuine commitment to employee wellbeing.

Pre-Employment Requirements

• Satisfactory National Criminal History Check.
• Valid Working with Vulnerable People (WWVP) Check.
• Commitment to safe, responsive and high-quality service delivery.

Qualifications

• Strong interpersonal skills and excellent phone etiquette
• Experience with appointment scheduling and managing staff schedules
• Excellent communication and administrative assistance skills
• Ability to multitask and manage time effectively
• Attention to detail and problem-solving abilities
• Proficiency with scheduling software and common office applications
• Previous experience in a similar role is an advantage
• Bachelor's degree in Business Administration, Management, or a related field is preferred

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other, Information Technology, and Management
• Industries
• Community Services

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