IT Communication Technician

2 weeks ago

Perth, Western Australia Peoplebank Full time

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  • Fulltime permanent position
  • Experience in network, desktop and Audio Visual (AV) support.
  • Seeking experience with IP, Networking, Firewall etc
IT Communication Technicians – WA & QLD (FIFO & Perth-based)
  • Fulltime permanent position
  • Experience in network, desktop and Audio Visual (AV) support.
  • Seeking experience with IP, Networking, Firewall etc
About:
We are seeking a talent pool of IT Field Service Technicians to support a major mining client with both Perth CBD-based and regional site requirements. While your base will be in Perth, you'll also provide ad-hoc FIFO support to regional WA and QLD, assisting with IT infrastructure and Village Entertainment Systems.

Key Responsibilities
  • Provide hands-on desktop, network, and Audio Visual (AV) support to end users across various shifts.
  • Travel to regional WA and QLD sites as needed to maintain and support communication and entertainment systems.
  • Install and replace TVs, access points, and other infrastructure hardware.
  • Support wireless and GPON network technologies as well as PAGA and CCTV systems.
  • Troubleshoot infrastructure, network, and AV issues effectively, ensuring minimal downtime.
  • Maintain accurate documentation including ticket resolution notes and Standard Operating Procedures (SOPs).
  • Assist in infrastructure projects, contributing to planning, implementation, and improvement initiatives.
  • Collaborate with internal teams and stakeholders to resolve technical issues and deliver excellent service.
  • Provide FIFO backfill support to other DXC clients as required.
Technologies You'll Support
IP Networking (Cisco & others)
Wireless Networking (Ruckus, Cisco, MicroTik)
Firewalls
CCTV, PAGA
Teleste (MATV/DOCSIS), Calix (GPON)
DC Power Systems, including DELV

Essential Skills & Experience
  • Strong experience in desktop, network, and Audio Visual (AV) support.
  • Demonstrated ability to troubleshoot and resolve technical issues independently.
  • Clear and professional written communication skills for documentation and ticketing.
  • Ability to work effectively with a user base on varying shift patterns.
  • Organised, proactive, and self-driven with a commitment to excellent customer service.
  • Willingness and capability to travel and work on FIFO rosters to regional sites.
  • Experience coordinating with stakeholders and working autonomously in remote environments.
  • Bachelor's degree in IT or related discipline (or equivalent experience)
  • Cisco CCNA or similar certification desirable

If you are interested in the position and possess the required experience, please apply via the link below to be considered.

Contact: Alson Fernandes – (08) 9423 1403 – (Job reference: 266738)Seniority level
  • Seniority levelNot Applicable
Employment type
  • Employment typeFull-time
Job function
  • Job functionInformation Technology
  • IndustriesIT Services and IT Consulting

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